MHS Resident Services Coordinator

Island Palm Communities • Honolulu, HI

1d

About The Position

The Resident Services Coordinator is responsible to assist and coordinate all requests from military families with the property management team including move ins, move outs, inquiries, community standards enforcements. Responsible to maintain curb appeal and coordinate community activities.

Requirements

• High School diploma or GED required; Associate's degree preferred
• 1 year previous work-related experience; property management experience preferred
• Must have a current vehicle license in good standing and meet the driving records standards outlined in the Company Safe Vehicular Operations Policy
• Experience with computer systems required which, include web based applications and some Microsoft Office applications which includes Outlook, Word, Excel, PowerPoint or Access.
• Proficiency in YARDI or other similar industry software
• Ability to comprehend and converse in English to communicate effectively with organization staff, clients and visitors
• Ability to manage multiple assignments and tasks

Nice To Haves

• property management experience preferred

Responsibilities

• Conduct move out assessments with departing residents and assess any charge for damages.
• Administer move-in paperwork and home inspections with residents.
• Answer resident questions and assists in resolving resident complaints. Provide high standard of customer service to residents through a prompt and courteous response to all inquiries.
• Responsible for monitoring curb appeal throughout the community and office and maintaining the cleanliness, housekeeping and general appearance of the office, amenities, models and common areas of the property including trash pick up and enforcing community standards.
• Assist in the inspections of vacant homes and takes appropriate action to prepare the for rent-ready status.
• Actively participate in organization and execution of company-sponsored resident events including social events, educational classes and community programs.
• Provide administrative support at the community center.
• Develop and maintain strong resident relations. Responsible for completing customer relationship management requirements for the Resident Journey program.
• Leasing homes in a community: Conduct neighborhood tours and home showings for qualified potential residents. Maintain a fundamental working knowledge of all lease documentation and resident guide policies and procedures. May execute lease signing.

Benefits

• Generous time off policies (including 11 paid holidays, generous Accrued Time Off increasing with years of service, paid sick time, annual day of service, and floating holiday)
• 401(k) plan with a company match
• Various comprehensive Medical, Dental, & Vision plan options for you and your family
• Flexible Spending Account and Dependent Care Flexible Spending Account
• Long Term Disability, Basic Term Life and AD&D, optional supplemental life insurance
• Tuition Reimbursement program and continuous training and development opportunities
• Wellness program (group challenges, seminars, gym membership reimbursement)
• Employee Assistance Program
• Employee Discount Programs
• Employee Relief Program supporting employees with unexpected hardships that place undue financial stress on them and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees