MH Unit Secretary

Brown Medicine • Taunton, MA

10h • Onsite

About The Position

Brown University Health employees are expected to successfully role model the organization's values of Compassion, Accountability, Respect, and Excellence as these values guide our everyday actions with patients, customers and one another. In addition to our values, all employees are expected to demonstrate the core Success Factors which tell us how we work together and how we get things done. The core Success Factors include: Instill Trust and Value Differences Patient and Community Focus and Collaborate. Brown University Health is Rhode Island's largest health system and private employer, the state's premier provider of health services and includes the only Level I Trauma Center for southeastern New England. Today, more than 20,000 people work at Brown University Health and bring their unique skills, experiences, and compassion to their jobs every day. Formed in 1994, Brown University Health is a not-for-profit health system based in Providence, RI comprising three teaching hospitals of The Warren Alpert Medical School of Brown University: Rhode Island Hospital and its Hasbro Children's; The Miriam Hospital; and Bradley Hospital, the nation’s first psychiatric hospital for children; Newport Hospital, Saint Anne's Hospital and Morton Hospital, community hospitals offering a broad range of health services; Gateway Healthcare, the state’s largest provider of community behavioral health care; and Brown Health Medical Group, the largest multi-specialty practice in Rhode Island. Brown University Health is an equal opportunity employer that values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives - we are actively committed to a diverse workforce that represents the patients and community that we serve. We are invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families.

Requirements

• Is responsible for ongoing development of his/her work skills through the use of available resources (i.e.: inservices, formal educational programs, other work groups and on-the-job training).
• Attends and participates in staff meetings and inservices and/or reviews documentation as required.
• Assists in the orientation of others and actively participates in mentoring.
• Performs analytical and decision making functions with minimal supervision.
• Recognizes and seeks assistance/consultation when appropriate.
• Demonstrates an understanding of relative Hospital and all-departmental policies and procedures including safety issues.
• Possesses awareness of programs/services provided by Hospital and where they are located.
• Is cooperative in interactions, treating customers with courtesy, respect and compassion.
• Is patient when responding to questions and answers questions appropriately.
• Responds to requests in a timely manner.
• Handles interruptions in a skillful way.
• Maintains a professional appearance and demeanor.
• Strives to prevent/resolve customer concerns to the customer's satisfaction.
• High school diploma/GED equivalent

Nice To Haves

• Preferred previous clerical administrative experience

Responsibilities

• Transcribes and transmits physician's orders to appropriate areas under the supervision of the R.N.
• Demonstrates competence in functioning as a receptionist on the nursing unit and communicating with physicians, ancillary departments, patients and visitors
• Answers telephones, takes messages and communicates messages to the appropriate person in a timely manner
• Receives, places and transfers calls using appropriate telephone etiquette
• Handles telephone information requests with courtesy, accuracy and timeliness
• Works in collaboration with the interdisciplinary team to achieve patient and unit goals
• Inventories and orders unit stock, ensures proper supplies are on hand
• Demonstrates the ability to adapt to change in the workload
• Initiates patients charts on admission and maintains in appropriate organizational and sequential order
• Demonstrates a complete knowledge and use of all forms
• Demonstrates an ability to perform in an accurate and precise manner in crises and emergency situations when time is essential
• Communicates with the R.N. any treatments results, observations, patient complaints and other pertinent information regarding the conditions of the patients
• Completes work assignments within an acceptable time frame.
• Uses time and resources to the best possible advantage for successful completion of job responsibilities.
• Develops and maintains efficient working relationships.
• Is reliable in respect to attendance and punctuality.
• Recognizes the importance of team efforts and partners with others to achieve positive outcomes.
• Is part of a team effort to insure quality services.
• Offers creative solutions or alternatives to issues or concerns.
• Produces quality results.
• Continually strives to improve the quality of work.
• Accepts responsibility for all work performed and takes appropriate corrective action as needed.

Benefits

• Brown University Health is committed to providing equal employment opportunities and maintaining a work environment free from all forms of unlawful discrimination and harassment.
• values diversity of cultural background, race, gender, age, religion, identity, ability, and perspectives
• actively committed to a diverse workforce that represents the patients and community that we serve
• invested in creating a respectful, inclusive, and equitable environment that supports the holistic well-being of our employees and their families

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED