Mgr Training LSUN

Liquor Stores USA•Anchorage, AK

33d

About The Position

The LSUN Training Manager is responsible for delivering retail training that ensures store employees meet company standards for customer service, sales execution, and operational procedures. This role directly trains new and existing employees, evaluates on-the-job performance, and provides structured feedback and coaching to close skills and behavior gaps. The LSUN Training Manager partners with store leadership and senior management to identify training needs and verify adherence to company policies and procedures. Success in this role requires clear communication, the ability to influence and hold employees accountable to training objectives, and the capability to present training accurately and effectively across the organization.

Requirements

Bachelor’s degree in Retail Management (preferred)
Minimum 5 years’ experience in a retail-based management or trainer position (required)
Experience in training and evaluating staff (required)
Holder of professional training certifications (preferred)
Attention to detail, self-motivated, and independent with excellent interpersonal skills working with all levels of staff (required)
Experience implementing and/or designing training programs (required)
Intermediate to advanced MS Office program skills (required)
Intermediate to advanced knowledge of point-of-sale systems (required)
Ability to travel throughout Alaska to retail locations with reliable transportation (required)
Demonstrate the ability to communicate, adaptability, excellent product knowledge, and philosophy/cultural values of the brand (required)
TIPS/TAPS certified (required)

Nice To Haves

Bachelor’s degree in Retail Management (preferred)
Holder of professional training certifications (preferred)

Responsibilities

Become a TAP-Certified trainer and provide in-house Alcohol Serving Education to new hires and existing staff
Conduct orientation training for all new hires including onboarding assistance, orientation manual/employee handbook review, registration on web-based programs, and general overview of Brown Jug operations
Administer one-week training programs for Sales Associates and one-month training programs for management trainees to ensure trainees are fully trained for their position once the training program has been completed
Have a thorough understanding of LSUN policies and procedures
Complete in-person follow-up meetings with new hires within 30 days of employment
Teach trainees how to use LSUN systems, including ADP, the Cache, ThinkLP, and D365, as well as cash handling techniques and retail sales techniques
Create and maintain updated records of training curriculum and materials.
Assess employee performance and identify additional training needs
Create new trainings for and publication within the organization including videos, manuals, and online courses which complement existing educational opportunities
Monitor training programs for effectiveness including the collection and analysis of Key Performance Indicator (KPI) data and make recommendations to management for improvement
Coordinate with operations and Area Managers to ensure consistent messaging to staff
Monitor customer and internal feedback to identify additional training opportunities
Provide follow-up and refresher training with store teams and managers (requires occasional travel to other locations)
Ensure that employees in new roles are provided with the job knowledge and skills to be confident and competent for a seamless transition when promoted