Mgr, Trade Desk

Cboe Global Markets•Kansas City, MO

3d•$114,750 - $141,750

About The Position

Building trusted markets — powered by our people At Cboe Global Markets, we inspire our people to solve complex challenges together because what we do matters. We provide the financial infrastructure that powers the global economy. As a leading provider of market infrastructure and tradable products, Cboe delivers cutting-edge trading, clearing and investment solutions to market participants around the world. We’re building meaningful ways to support professional and personal development while strengthening the trust we’ve earned as a global market leader. Our teams are empowered to share ideas, actively pursue them and bring on a challenge. As champions of internal mobility and access to opportunity, we encourage our people to “go for it” and equip our managers with the training to coach their teams to the next level. We strive to provide employees a safe space to network, share ideas and create opportunities. Sound like the place for you? Join us! Role Overview The Trade Desk Manager role is served by a capable leader with responsibilities that include oversight of the team responsible for providing customer support and operational support of one or more real-time low latency Cboe exchange trading platforms (e.g., BYX, BZX, C1, C2, CFE, EDGA, EDGX, BXE, CXE, DXE, MATCHNOW, …) covering one or more asset classes (e.g., equities, foreign currencies, futures, options). The Trade Desk Manager’s team is responsible for providing first level world class support in conjunction with solving problems, monitoring systems, and ensuring systems maintain a healthy state and troubleshooting when they are not. The Trade Desk Manager will regularly liaise with key stakeholders in support of their platform(s) including internal business and technology teams. They will also act as a point of escalation for customers. Additionally, Trade Desk Managers will play a key role with respect to supporting and providing guidance throughout the full project lifecycle to deliver on operational requirements necessary to successfully complete projects that are applicable to their platform(s) on schedule.

Requirements

Bachelor’s Degree: Computer Science, Computer Engineering, Software Engineering, Business, Financial Services, Communications, or a related discipline (Masters preferred).
7+ years of securities related or technical support position.
Experience with the following: UNIX Shell, SQL, Agile Development Methodology, Leadership or Senior level management.

Responsibilities

Interact frequently with business associates, customers, and software engineers.
Participate in definition and design of new features and functions.
Develop and manage operational initiatives to deliver tactical results.
Translate functional plans into operational processes and guide execution providing Project Management support for all updates applicable to platforms of responsibility.
Demonstrate knowledge and understanding of Compliance obligations impacting assigned asset class and work closely with Compliance staff to ensure incident triage, reporting, and remediation obligations are met.
Support implementation of configuration updates (e.g., SQL) required to affect platform change to enable new system functionality.
Organize the testing of changes to systems and platform functionality prior to deployment and work with software engineering team to resolve systemic issues that are identified.
Effectively communicate and present results and recommendations.
Lead, mentor, and provide guidance to multiple direct reports responsible for customer and platform support.
Actively and intentionally connect direct reports to others within their team, within their department, and across the organization. Special attention and considerations in this area, including supporting training and development needs are expected as it relates to new hires within a team.
Develop and provide Subject Matter Expertise on all aspects of the platforms of responsibility.
Liaise with vendors and operators of facilities supporting critical financial infrastructure.
Provide thought leadership and act as an escalation point for the team as well as customers.
Participate in and represent Cboe within various industry forums relevant to Operations support.
Perform analytical functions to troubleshoot and explain complex technical and/or trading issues, conduct root cause analysis as well as impact analysis studies, and resolve customer issues for Cboe trading systems and other platforms related to Cboe’s Application Programming Interfaces (APIs). E.g., market data, order entry, web service APIs.
Participate in operational on-call support rotations as needed.
Utilize SQL to conduct data mining against databases, a UNIX shell to examine log files, or Cboe proprietary tools in support of gathering and analyzing data to provide reports to and service the needs of incident management, customers, and business teams.
Oversee daily system checks and monitor active production, disaster recovery, and certification/test environment systems and ensure Cboe platforms and systems are operating as expected. Take direct action to resolve known issues as needed.
Provide customers, regulators, and the business with live updates related to systems and trading issues. Drive distribution of timely System Status notifications.
Maintain relationships with key personnel at client firms.
Support client mergers and acquisitions, including the combining or migrating of firms into new or different entities and ensuring seamless transitions.
Provide customers and sales expert-level support and training related to platform behavior, order processing behavior, market structure, and feature/functions.
Provide exchange platform support including equity listing process management; service cancel order requests; conduct and provide rulings for clearly erroneous and obvious error trade reviews; support voluntary price adjustments; service clearing support requests; declare Self Help on away exchanges when warranted; make decisions related to needs for real-time order routing changes; conduct futures settlement price verifications; service and support block trade and ECRPs; and monitor auctions/rotations.
Lead and participate in internal and industry-wide weekend testing as needed.
Recommend changes to policies and establish new operational procedures.
Update internal technical and operations procedures as necessary within the Operations team’s Confluence space as well as formal policies and procedures within SharePoint.
Draft technical notices and updates to technical specifications.