Mgr Software & Product Engineering

Thryv

6h • Remote

About The Position

At Thryv, we’re a team that lives by teamwork. However, it’s not the work that
drives us, it’s the respect, trust, and care for each other that defines us as a
team. We’re a diverse community of trendsetters who do our best work in a fun,
relaxed environment. Technology never stops evolving and neither do we. We’re
always looking for the best and brightest team players to join us.

This role leads a team of specialists responsible for managing integration
efforts within the Thryv platform. Leveraging industry best practices, the
Manager of Software & Product Engineering plans designs, oversees, and optimizes
integration processes, while also managing failure resolution and support
requests. Additionally, this role holds ownership of subscriptions and billing
management systems, ensuring accurate provisioning, entitlement tracking,
lifecycle management and payment processing of customer subscriptions.

Requirements

• Bachelor’s degree (or international equivalent), or equivalent experience, required.
• 6+ years of related experience, required.
• Experience in people management, software development and/or programming, and using tray.io or compatible integration tools, required.
• Experience with Git/GitHub, JIRA, Confluence, and CircleCI, required.
• Experience developing in Agile, SCRUM, or similar iterative methodologies, required.
• Experience in fast-growing companies or entrepreneurial environments, required.
• GitHub or Stack Overflow profile showing contributions to open-source or personal projects, required.
• Must be 18 years of age or older.
• Must successfully complete pre-employment screening process, as required.
• Must successfully complete any required training or orientation courses, as needed.

Nice To Haves

• 8+ years of related experience, preferred.
• Comprehensive industry knowledge and proven experience using integration tools such as Tibco, MuleSoft, Tray.io, Postman, etc.
• Technical acumen with the ability to abstract from a detailed business requirement the necessary technical specifications to see how that detail can broadly be delivered utilizing all available tools and technologies.
• Expert interpersonal, communication, and leadership skills, with the ability to mentor and develop others and build strong working relationships with key stakeholders across the business.
• Proven project management skills with the ability to effectively manage multiple priorities with competing deadlines or conflicting demands, implementing or adapting to change in work or procedure as needed.
• Experience in leveraging and deploying AI-powered systems, including working with large language models (LLM’s), machine learning pipelines, or generative AI tools.
• Proven problem-solving skills with the ability to easily prototype and experiment.
• Knowledge of design and implementation of Service Oriented Architecture, API’s, Web Applications, and relational and NoSQL databases, with an understanding of software development methodologies (e.g., Agile, Waterfall, etc.)
• Comfortable with various programming languages and technologies, preferably JavaScript, JSON, React JS, Python, XML, Java, CURL and MySQL.
• Ability to travel less than 5% of the time.

Responsibilities

• Provides leadership, innovation, and direction to guide and support the team in developing integration processes. Monitors and manages the various integration partners in support of Thryv.
• Manages failure resolution and supports request turnaround times within a ticketing system environment.
• Assists in the determination of project milestones and delivery timelines. Designs business processes around integration development such as organizing and documentation of work completed.
• Identifies tools and methodologies to streamline development.
• Evaluates issues, provides resolution, and notifies senior leadership of any recurring issues. Organizes, manages, and reports on delivery for projects.
• Leads the configuration and automation of billing and ordering systems, designing robust workflows and integrations that streamline revenue operations, reduce processing errors, and scale with business growth.
• Establishes and/or approves team’s operating policies and procedures and monitors to ensure efficient and effective workflow.
• Architects and develops new integrations.

Benefits

• Work from anywhere – Thryv is a Remote First company!
• Competitive medical, dental, and vision plans, plus a wellness program with added incentives
• 401(k) savings plan with company match and employee stock purchase plan
• Continuing education benefits with tuition assistance programs
• One week of paid time off at the end of the year, in addition to our standard paid time off policy.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 501-1,000 employees