Mgr-Security

SSM Health

11d

About The Position

It's more than a career, it's a calling. MO-SSM Health Cardinal Glennon Children's Hospital Worker Type: Regular Job Summary: Accountable for the overall leadership of the department for the entities assigned and for the operation of each organization's security equipment and staff. This position may also provide leadership for certain contracted services to include valet and shuttle services. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES Responsible for assuring compliance with all quality and regulatory standards, identifying and measuring key performance and quality indicators, and continuing job-specific education for self and staff. Ensures timely completion or recertification/retraining of key security skills such as CPR, defense and arrest tactics, Crisis Prevention Institute training, etc. Represents Security Services as part of the Environment of Care (EOC) and Emergency Preparedness Committees for each assigned entity. Reports security-related information and develop security-specific goals based on communication with organizational leadership. Provides direction and coordination of security services may include contracted valet service, employee badging and access control management, visitor management, employee shuttle operations, operator services, transportation services, and parking operations. Assures excellent customer service by knowing, practicing, and reinforcing identified customer service behaviors. Develops customer service goals and action plans based on customer feedback; measures and response to customer feedback; creates an environment where responsiveness to customer needs is a priority. Responsible for recruitment and selection of qualified staff; assess and improve staff competency through orientation, mandatory and other ongoing training programs; evaluates staff performance and provides opportunities for staff growth and development; encourages participation in decision-making and shared accountability. Designs, implements, and evaluates a system for scheduling staff; evaluates and redesigns workflow and responsibilities to provide efficient services including incident debriefings with staff after critical incidents and conducts follow-up support actions with affected staff. Designs, assesses, monitors, programs, and operates the building security alarm, video management, and access control systems for all buildings in their purview, to include working with contractors to insure that all systems are operating as designed. Supports the processes that are in place to develop, affirm, support and implement organizational policies; evaluate staff compliance with entity department policies and procedures and take remedial action when necessary including the use of counseling and/or the disciplinary process. Performs risk assessments assigned sites and augments security as necessary to mitigate any identified risks. Analyzes security metrics and trends to align resources and staffing proactively to reduce incidents. Prepares monitors and administers budget within designated parameters. Proactively identifies and submits capital project requests during the annual budget process. May operate motor vehicle to patrol. Works in a constant state of alertness and safe manner. Performs other duties as assigned.

Requirements

• Bachelor's degree in police administration, law enforcement or related field, or equivalent years of experience and education
• Five years' experience, with two years' in leadership
• Proof of motor vehicle liability insurance that meets minimum state requirements upon hire and upon request.
• Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
• Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
• Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
• Frequent use of hearing and speech to share information through oral communication.
• Ability to hear alarms, malfunctioning machinery, etc.
• Frequent keyboard use/data entry.
• Occasional bending, stooping, kneeling, squatting, twisting and gripping.
• Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
• Occasional driving.
• Rare climbing.
• State of Work Location: Illinois Driving Record - Motor Vehicle Report (MVR) Or Driver License – Issued in the United States And Permanent Employee Registration Card (PERC) - Illinois Department of Financial and Professional Regulation (IDFPR) Or Active Law Enforcement Officer - Illinois Law Enforcement Training Standards Board (ILETSB)
• State of Work Location: Missouri, Oklahoma and Wisconsin Driving Record - Motor Vehicle Report (MVR) Or Driver License – Issued in the United States

Responsibilities

• Responsible for assuring compliance with all quality and regulatory standards, identifying and measuring key performance and quality indicators, and continuing job-specific education for self and staff.
• Ensures timely completion or recertification/retraining of key security skills such as CPR, defense and arrest tactics, Crisis Prevention Institute training, etc.
• Represents Security Services as part of the Environment of Care (EOC) and Emergency Preparedness Committees for each assigned entity.
• Reports security-related information and develop security-specific goals based on communication with organizational leadership.
• Provides direction and coordination of security services may include contracted valet service, employee badging and access control management, visitor management, employee shuttle operations, operator services, transportation services, and parking operations.
• Assures excellent customer service by knowing, practicing, and reinforcing identified customer service behaviors.
• Develops customer service goals and action plans based on customer feedback; measures and response to customer feedback; creates an environment where responsiveness to customer needs is a priority.
• Responsible for recruitment and selection of qualified staff; assess and improve staff competency through orientation, mandatory and other ongoing training programs; evaluates staff performance and provides opportunities for staff growth and development; encourages participation in decision-making and shared accountability.
• Designs, implements, and evaluates a system for scheduling staff; evaluates and redesigns workflow and responsibilities to provide efficient services including incident debriefings with staff after critical incidents and conducts follow-up support actions with affected staff.
• Designs, assesses, monitors, programs, and operates the building security alarm, video management, and access control systems for all buildings in their purview, to include working with contractors to insure that all systems are operating as designed.
• Supports the processes that are in place to develop, affirm, support and implement organizational policies; evaluate staff compliance with entity department policies and procedures and take remedial action when necessary including the use of counseling and/or the disciplinary process.
• Performs risk assessments assigned sites and augments security as necessary to mitigate any identified risks.
• Analyzes security metrics and trends to align resources and staffing proactively to reduce incidents.
• Prepares monitors and administers budget within designated parameters.
• Proactively identifies and submits capital project requests during the annual budget process.
• May operate motor vehicle to patrol.
• Works in a constant state of alertness and safe manner.
• Performs other duties as assigned.

Benefits

• SSM Health values our exceptional employees by offering a comprehensive benefits package to fit their needs.
• Paid Parental Leave: we offer eligible team members one week of paid parental leave for newborns or newly adopted children (pro-rated based on FTE).
• Flexible Payment Options: our voluntary benefit offered through DailyPay offers eligible hourly team members instant access to their earned, unpaid base pay (fees may apply) before payday.
• Upfront Tuition Coverage: we provide upfront tuition coverage through FlexPath Funded for eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees