Your success is a train ride away! As we move America's workforce toward the future, Amtrak connects businesses and communities across the country. We employ more than 20,000 diverse, energetic professionals in a variety of career fields throughout the United States. The safety of our passengers, our employees, the public and our operating environment is our priority, and the success of our railroad is due to our employees. Are you ready to join our team? Our values of 'Do the Right Thing, Excel Together and Put Customers First' are at the heart of what matters most to us, and our Core Capabilities, 'Building Trust, Accountability, Effective Communication, Customer Focus, and Proactive Safety & Security' are what every employee needs to know and do to be most impactful at Amtrak. By living the Amtrak values, focusing on our capabilities, and actively embracing and fostering diverse ideas, backgrounds, and perspectives, together we will honor our past and make Amtrak a company of the future. Job Summary Oversee on-train service delivery and manage a designated team of on-board personnel, ensuring excellent customer service and adherence to safety and security protocols. Handle financial oversight to increase revenues, reduce costs, and enhance efficiency. Lead customer service efforts, ensure environmental and safety compliance, and oversee administrative functions. Collaborate with various departments to ensure alignment with standards, policies, and regulatory requirements, involving fleet performance, marketing, revenue management, food & beverage services, human resources, finance, and technology teams.