Mgr, Office Admin I

Rentokil Pest Control

About The Position

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period! For more information about our benefits, see below! We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet." Job Summary: Manages office associates and directs daily operations within the stand alone business unit.. These include, but are not limited to, maintaining supplies for office and technicians, customer service, account reviews, accounts payable/receivable, customer retention, reporting, sales audits and standard office operations such as flow of correspondence, filing, requisition of supplies, and other clerical services. Directly supervises three or more associates. Key Performance Indicators: ● A/R to company policy ● Customer NPS ● Colleague retention ● Principal Duties and Responsibilities ● Manages team of stand alone business unit front office associates, creating a positive working environment and providing high levels of customer service. ● Coordinates, evaluates and revises office procedures as appropriate, and/or devises new processes and forms to improve efficiency of work flow. ● Manages the processes pertaining to invoice payments, PCard reconciliation, damage claim payments and maintenance of databases. ● Troubleshoots any and all customer issues and questions. ● Plans and organizes weekly team meetings. ● Assist with tracking budget to achieve business goals. CANDIDATE SUMMARY:

Requirements

Generally 5 years of experience in related field
1-2 years management experience required
Ability to effectively lead and develop a team of individuals
Ability to be flexible given a dynamic and fast-paced work environment
Skill in organization and planning techniques
Skill in written and verbal communication
Skill with time management and prioritization of multiple tasks
Skill with Microsoft Office applications (Word, Excel, Outlook, PowerPoint)
Skill with Google Suite applications
Skill with web-based applications
1-2 years management experience required

Responsibilities

Manages team of stand alone business unit front office associates, creating a positive working environment and providing high levels of customer service.
Coordinates, evaluates and revises office procedures as appropriate, and/or devises new processes and forms to improve efficiency of work flow.
Manages the processes pertaining to invoice payments, PCard reconciliation, damage claim payments and maintenance of databases.
Troubleshoots any and all customer issues and questions.
Plans and organizes weekly team meetings.
Assist with tracking budget to achieve business goals.

Benefits

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!
Professional and Personal Growth
Multiple avenues to grow your career
Training and development programs available
Tuition Reimbursement benefits (for FT Colleagues)
Health and Wellness
Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1
Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more
Savings and Retirement
401(k) retirement plan with company-matching contributions
Work-Life Balance
Vacation days & sick days
Company-paid holidays & floating holidays
A company mindset that prioritizes health, safety, and flexibility