Mgr - Front Office

Hard Rock International•Atlantic City, NJ

About The Position

Overview Under the direction of the Senior Front Office Manager, plans and directs the Front Desk and Guest Services including Bell Services, Recreations and Self Park operations to ensure a positive guest experience. This includes but is not limited to personnel, budget performance and financial controls. Responsibilities Oversees daily work assignments and operations of Front Desk, Bell Services, Recreation and Self Park. Daily hotel operations include checking daily events, bulletin boards and up to date on changes, new procedures, and events. Investigates and resolves guest situations such as reservation errors or lost personal belongings. Responsible for quality, consistency, and presentation of all services and products offered to guests and employees. Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc. Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations. Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication Promotes positive guest/employee relations and retention. Perform other duties as assigned. Other duties as assigned. Qualifications A High School Diploma or equivalent is required and three (3) years of front office experience in a leadership role or an equivalent combination of experience of education and experience. A bachelor’s degree in hospitality management is preferred. Proficient in hotel front desk software and knowledge of MS Office software programs such as Excel, Word, and Outlook. Good understanding of procedures and practices in the hospitality industry. Excellent written and verbal communication skills. Strong organizational and time management skills. The ability to provide exceptional customer service. Good leadership and training abilities.

Requirements

A High School Diploma or equivalent is required
three (3) years of front office experience in a leadership role or an equivalent combination of experience of education and experience.
Proficient in hotel front desk software and knowledge of MS Office software programs such as Excel, Word, and Outlook.
Good understanding of procedures and practices in the hospitality industry.
Excellent written and verbal communication skills.
Strong organizational and time management skills.
The ability to provide exceptional customer service.
Good leadership and training abilities.

Nice To Haves

A bachelor’s degree in hospitality management is preferred.

Responsibilities

Oversees daily work assignments and operations of Front Desk, Bell Services, Recreation and Self Park.
Daily hotel operations include checking daily events, bulletin boards and up to date on changes, new procedures, and events.
Investigates and resolves guest situations such as reservation errors or lost personal belongings.
Responsible for quality, consistency, and presentation of all services and products offered to guests and employees.
Develop department members’ knowledge and skills through education, training, coaching, corrective counseling, etc.
Demonstrate a commitment to ensuring responsible gaming and responsible alcohol service by discreetly notifying appropriate management of concerns and observations.
Conduct personal behavior and select, train, coach, counsel, appraise and retain direct reports who consistently perform actions and behaviors that reinforce the Company’s Mission and Values of Communication, Integrity, Fun, Respect, Accountability, Passion and Dedication
Promotes positive guest/employee relations and retention.
Perform other duties as assigned.
Other duties as assigned.