101004 - Asst Front Office Mgr
About The Position
Day to day Guest services operations including Front Desk, PBX, Front Drive and valet parking. Ensuring all staff are properly trained and adhering to service standards and ensuring information is communicated to operations staff in timely and effective manner to ensure guest satisfaction. Serve as point of contact for all other departments needing to relay information to the front office. Act as manager on duty when required. ESSENTIAL: Perform daily walkthroughs and inspections of the property and of guest rooms Ensure all Front Office associates are complying with the meal and rest period policy. Walk the property daily and report maintenance issues to the appropriate department. Act as a liaison to sales and catering group contacts when Sales and Catering associates are unavailable. Ensure registration cards are completed. Ensure all needed reports are run. Continued training done with all associates. Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening/morning. Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints. Vital resource to properly train new associates. Reply to guest surveys and guest reviews in a timely manner. Be very familiar with the hotel computer system for training maintenance and trouble shooting. Complete weekly supply inventories to ensure adequate pars of such. Complete rate discrepancy report and make needed changes. Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Special Requests, etc. Prepare group information sheets. Complete check-out with balance report. Complete credit check daily. Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities. Assure knowledge and training of Marketing Programs of company and hotel. Physical Requirements: Sitting: Frequently. Standard office furniture. Standing/Walking: Occasionally. When conducting training sessions. To transfer documents, files, memos to other parts of the hotel Crouching: Occasionally. Place or retrieve items from floor or lower shelves. Stooping: Frequently. To place or retrieve files. Twisting: Frequently. Conversing with associates and guests, working on computer. Handling: Frequently. Typing, computer keyboard, papers, files, phone. Grasping: Frequently. Opening doors and drawers. Pushing/pulling: Occasionally. 20 lbs - chairs, file drawers, filing systems. Lifting/carrying: Occasionally. 10 lbs – dockets, ledgers, binders, data and small tools. QualificationsBASICS Keep work areas clean and organized Be extremely courteous to all customers and fellow employees Report unsafe conditions immediately Maintain hotel equipment in proper working conditions Any other duties assigned by your supervisor ESSENTIAL SKILLS AND QUALIFICATIONS: Previous hotel front desk experience required Excellent verbal and written communication skills Excellence time management, public speaking, and problem-solving skills Proficiency in Microsoft Office Suite and presentation software Ability to operate media equipment such as projectors and personal computers Good organization skills, leadership, and interpersonal skills Ability to work with a team and have attention to detail Ability to communicate effectively with management and other departments
Requirements
- Previous hotel front desk experience required
- Excellent verbal and written communication skills
- Excellence time management, public speaking, and problem-solving skills
- Proficiency in Microsoft Office Suite and presentation software
- Ability to operate media equipment such as projectors and personal computers
- Good organization skills, leadership, and interpersonal skills
- Ability to work with a team and have attention to detail
- Ability to communicate effectively with management and other departments
Responsibilities
- Perform daily walkthroughs and inspections of the property and of guest rooms
- Ensure all Front Office associates are complying with the meal and rest period policy.
- Walk the property daily and report maintenance issues to the appropriate department.
- Act as a liaison to sales and catering group contacts when Sales and Catering associates are unavailable.
- Ensure registration cards are completed.
- Ensure all needed reports are run.
- Continued training done with all associates.
- Communicate with all department managers on a continuing basis. Especially the communication with Night Audit each evening/morning.
- Handle all guest complaints maintaining a satisfactory impression with the guest on resolving any complaints.
- Vital resource to properly train new associates.
- Reply to guest surveys and guest reviews in a timely manner.
- Be very familiar with the hotel computer system for training maintenance and trouble shooting.
- Complete weekly supply inventories to ensure adequate pars of such.
- Complete rate discrepancy report and make needed changes.
- Block/assign applicable arrivals for the following day; i.e. V.I.P.'s, Special Requests, etc.
- Prepare group information sheets.
- Complete check-out with balance report.
- Complete credit check daily.
- Adhere to all Systems & Controls of the Front Office and appropriate areas of responsibilities.
- Assure knowledge and training of Marketing Programs of company and hotel.
- Keep work areas clean and organized
- Be extremely courteous to all customers and fellow employees
- Report unsafe conditions immediately
- Maintain hotel equipment in proper working conditions
- Any other duties assigned by your supervisor
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
