Mgr, Customer Contact Ops

BHE Career Site • Reno, NV

47d

About The Position

Basic Purpose Manages and oversees call center staffing and operations. Implements quality monitoring and other performance management programs. Ensures contract agreements are upheld and applied consistently and effectively. Leads the department in attaining established corporate-defined goals.

Responsibilities

• Manages and oversees call center staffing and operations.
• Implements quality monitoring and other performance management programs.
• Ensures contract agreements are upheld and applied consistently and effectively.
• Leads the department in attaining established corporate-defined goals.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed