Mgr Cust Paymnt Ops & Vend Mgt

PECO•Philadelphia, PA

About The Position

PRIMARY PURPOSE OF POSITION To manage all payment and billing options and processes, as well as all payment, bill print and paper vendors, to drive customer satisfaction, operational control and overall cost efficiency. To collaborate with Accounting, Treasury, Supply Chain, IT, Marketing and other Exelon business units, vendors and external business partners and consultants. This includes but is not limited to promote and enhance the existing electronic payment and billing options, resolve customer issues on the existing options, and identify and implement other convenient options that will drive customer satisfaction and cost efficiency. The financial transaction amounts will vary based upon the operating company. Position may be required to work extended hours for coverage during storms or other energy delivery emergencies.

Requirements

Bachelor's degree and 7-10 years management experience or in lieu of degree, 9-12 years of relevant internal and/or external experience in Accounting, Finance or cash management.
Experience in managing various billing and payment options (including check payment and electronic payments), refunds, and/or bill print processes. Proven track record in managing complex vendor relationship.
3-5 years of management experience leading a diversified team including both exempt and non-exempt employees.
A customer service orientation with an emphasis on teamwork and adaptability is very important.
Excellent written and oral communication skills, strong planning, organizational and problem solving skills, and attention to detail, initiative and the ability to effectively manage change and successfully complete multiple tasks under constantly changing conditions.

Nice To Haves

Advanced degree or professional certification preferred.
Background in financial systems -- such as CCB (BGE), CIMS (PECO), Passport and EPS -- is highly recommended. Experience with technology-related issues, hardware, applications etc. is also beneficial. Working knowledge and understanding of relevant computer systems and technology including mainframe, web-based, and Windows based client-server applications is very beneficial.
15 years management experience.

Responsibilities

Manage back office activities to ensure that all customer remittance and other revenue receipts and refunds are processed within energy delivery lockbox and non-lockbox operations in a prompt, accurate and cost effective manner. Ensure all control activities are Sarbanes-Oxley compliant and comply with internal and external auditing requirements.
Recommend, plan and lead implementation of strategic initiatives and operational improvement in the area of customer billing and payment options, refunds, and bill print/customer communication to ensure customer satisfaction and lowest total cost via strategic planning, organizational benchmarking, technology implementation, and process improvement.
Lead the vendor management interface with Supply and manage multiple complex vendor relationships/contracts. This includes vendor communication, vendor performance management, as well as sponsoring necessary RFP and RFI initiatives.
Manage, coach and evaluate the performance of personnel and offer counsel and advice regarding appropriate developmental needs and/or performance improvement opportunities.

Benefits

Annual salary will vary based on a candidate’s skills, qualifications, experience, and other factors: $96,800.00/Yr. – $133,100.00/Yr.
Annual Bonus for eligible positions: 20%
401(k) match and annual company contribution
Medical, dental and vision insurance
Life and disability insurance
Generous paid time off options, including vacation, sick time, floating and fixed holidays, maternity leave and bonding/primary caregiver leave or parental leave
Employee Assistance Program and resources for mental and emotional support
Wellbeing programs such as tuition reimbursement, adoption and surrogacy assistance and fitness reimbursement
Referral bonus program
And much more