Mgr Care Management / Clinical Integration

Hartford HealthCare•Wethersfield, CT

34d

About The Position

The Manager of Care Management is a master's prepared registered nurse or a master's prepared social worker who manages the daily workflow processes, provides oversight of and directs communication among the Care Management team. The Manager coordinates team processes, administrative duties and team management behaviors. By embodying the H3W leadership behaviors, the manager supports the CM team, embracing change management, innovation and care transformation.

Requirements

Minimum: Bachelor's of Nursing or Master's of Social Worker.
5 years clinical experience
5 years case management experience, community based preferred, hospital environment considered
Previous supervisory experience required
Valid Connecticut Nursing License
Valid Connecticut Social Work License
Mastery of English language
Engaging personality and comfort with interpersonal interactions, public speaking, public forums
Willingness to develop new skills and have ability to receive feedback
Strong computer skills, including solid working knowledge of Microsoft Office software
Positive customer service focused approach
Proven ability to work effectively independently and in a team environment
Must be comfortable and flexible with ambiguity and change processes
Excellent written and verbal communication skills
Ability to communicate effectively
Strong organization skills and attention to detail
Demonstrated ability as fostering and facilitating clinical based research competence
Demonstrated ability to foster collaborative relationships
Must successfully pass Chronic Disease Certification Course and Exam as part of orientation process
Must successfully achieve Mental Health First Aid certification as part of orientation process

Nice To Haves

Preferred: Master's degree, or LCSW.
10 years Clinical Experience
10 years Case Management experience
Community Health experience highly desired
Case Management experience highly desired
Payer Based Care Management experience highly desired
CCMC/ACMA/CMSA preferred
Ability to communicate in multiple languages highly desirable

Responsibilities

Support the day-to-day operations of Care Management teams, in partnership with ambulatory care management leadership team.
Educate, implement, and monitor adherence to standard work processes
Operationalize strategic initiatives to support team performance in outcome measures, KPIs, and workflow management
Represent ICP at meetings, community, provider and payor collaboratives
Support talent management
Manage within required budget requirements
Foster change management efforts and innovations which advance CM practice.
Monitor day-to-day activities of staff in accordance with applicable policies and procedures, ensuring protocols are upheld.
Teach, coach, mentor, facilitate and collaborate as ICP representative
All Other duties as assigned