Care Coordinator I, Integration, Enhanced Care Management

NATIVE AMERICAN HEALTH CENTER INC • San Francisco, CA

5d • $28 - $33

About The Position

The Care Coordinator functions as a member of an integrated system of care team who will work with providers across NAHC and other systems of care to provide NAHC clients with access to an integrated, holistic system of care. The Care Coordinator will provide care coordination, case management, member navigation, system navigation (internal and external), peer advocacy, health education, mapping individual, family and community supports and assets, panel management support, home visits (when appropriate), and warm handoff services. The Care Coordinator may work with other mental health providers when such treatment is indicated. The Care Coordinator may assist with writing reports when appropriate.

Requirements

• High school diploma or GED equivalency.
• At least one year experience providing care coordination services, counseling, or case management services.
• Fluency in both English and Spanish.
• Obtain certificate in Motivational Interviewing within the first six months of hire.
• A valid California Driver’s License.
• Excellent writing and facilitation skills.
• Demonstrate understanding of the principles of behavioral and primary health care integration.
• Knowledge of the Bay Area Native American community with a commitment to serving Native Americans and other vulnerable member populations including LGBTQ2S populations.
• Must be able to provide TB and Physical clearance prior to start date.
• Able to furnish Vaccination history prior to start date dependent on role.
• BLS/CPR certification must be obtained prior to start date and kept current at all times.
• If in recovery, 3 or more years of sobriety.
• Knowledge of funding, community resources/services and clinical standards is required.
• Experience working with vulnerable, underserved, homeless and transient populations.
• Must meet standards of character under PL 101-630, section 408, Character Investigation, subsection (a) and PL 101-647, section 231, Requirement for Background Check, subsection (c), and agree that employer can contact the last two employers, the sex abuse detective division of local law enforcement and Child Protective Services of the last two counties in which the person has lived or worked to inquire as to the suitability of the person to work with children.

Nice To Haves

• Current knowledge of Federal/State regulations relative to social work; or willingness to learn about Federal/State regulations relative to social work.
• Cultural knowledge related to Indigenous populations of the SF Bay Area.
• Working knowledge of differential diagnosis of common mental health and/or substance use disorders, when appropriate.
• Working knowledge of evidence-based psychosocial treatments for common mental health disorders, when appropriate.
• Experience working with members who have co-occurring mental health, substance abuse, and physical health problems.

Responsibilities

• Manage a diverse caseload of adults, youth, and families that meet criteria for the Enhanced Care Management program set by the state with a shared understanding of the respective roles and responsibilities of team members to ensure that collaboration is efficient.
• Screen and assess members for common mental health, substance abuse, and social resource needs.
• Develop, implement, and monitor individual plans of care using a culturally sensitive and strengths-based approach, to assist members and families to cope and/or restore social, emotional, financial and environmental factors that affect and/or are affected by illness.
• Identifies members not improving on health/wellness goals and/or with urgent healthcare needs to assist with prioritization for treatment adjustment or case review with the treatment team.
• Accurately and expediently complete electronic and case management systems documentation and other data collection components related to mental health services.
• Meet mental health visit goals as required for various contracts.
• Provide early intervention, direct services, referrals, and liaison services between agencies as needed to support members with medical, behavioral health, and social services needs to promote overall health.
• Provide individual, group, and family crisis intervention and aftercare/discharge support. Link to emergency services as needed, as well as ongoing case management, which may include interacting with police, psychiatric services, hospitals, and other community agencies and staff.
• Provide member education about common mental health, substance abuse disorders, and chronic health conditions and available treatment options.
• Work collaboratively to resolve differing perspectives, priorities and schedules among providers.
• Connect healthcare consumers and family members to other members of the healthcare team through face-to-face encounters known as “warm hand-offs.”
• Represent the program, department and agency in a positive and professional manner at all times.
• Provide appointment reminders to members and facilitate access to services.
• Member Care: Demonstrate understanding and apply working knowledge of safety policies and ensuring safe member practices.
• Employee Safety: Safely performs all duties; follow required protective protocols to ensure personal safety as well the safety of others.
• Must maintain compliance with ergonomic safety standards; be mindful of posture and regularly practice ergonomic stretches.
• HIPAA: Keep all protected health information (PHI) confidential and abide by HIPAA policies for the release and disclosure of any PHI. Will report unauthorized use of disclosure of PHI immediately, to supervisor or HIPAA security officer.
• Work well under pressure, meet multiple and often competing deadlines.
• At all times demonstrate cooperative behavior with supervisors, subordinates, colleagues, clients and the community.
• Other duties as assigned by Supervisor.

Benefits

• competitive salaries
• personal time off (PTO) or sick/vacation leave program
• employer contribution 403(b) retirement plan to full-time regular status employees
• medical, vision, dental, flexible spending, group term and voluntary life insurance coverage for employees and their dependents—with a percentage of employee contribution for dependent medical premiums

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees