MGM Rewards Representative - The Cosmopolitan

MGM Resorts International

3d•$17•Onsite

About The Position

As an MGM Rewards Representative, you play a key role in creating a welcoming and informative experience for our guests. With your ability to engage guests and navigate program details with ease, you’ll assist with enrollments, process redemptions and promotional transactions, and answer questions about MGM Rewards and the property.

Requirements

Must be a minimum of 21 years of age
High School Diploma, or GED

Responsibilities

Assist guests with questions and requests related to the MGM Rewards program, including enrollment, application of MGM Rewards points to guests hotel folio, point or offer redemption, MyVegas, Direct Marketing Offers, Special Events, and program updates
Track and adjust receipts for non-gaming spend, redeem PO Offers and myVEGAS rewards, issue comps and FREEPLAY, and research, redeem or adjust Tier Credits
Navigate multiple computer systems, including Patron Management, myVegas(where applicable), MCP, Opera,Veridoc, GMP
Provide interdepartmental support by assisting VIP Services with correcting hotel reservations, assisting hosts by issuing discretionary and MGM Rewards Point Comps, and coordinating promotional slot tournaments and event ticket distribution
Assist guests in navigating the mobile app
Run companywide promotional events including, Holiday Gift Shoppe, Cruise Giveaway, Stay and Gift promo
Understand and consistently promote GameSense problem gambling program

Benefits

Wellness incentive programs to help you stay healthy physically and mentally
Access to company hotel, food and beverage, retail, and entertainment discounts as well as discounts with company partners on things like travel, electronics, online shopping, and more
Free meals in our employee dining room
Free parking on and off shift
Health & Income Protection benefits (for eligible employees)
Professional and personal development through programs and networking opportunities as well as volunteer opportunities in the community

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