Metering Supervisor

New Braunfels Utilities•New Braunfels, TX

3d•Onsite

About The Position

Reporting to the Rates and Revenue Manager, the Metering Supervisor provides field-level oversight of daily metering operations, directing field crews in the, maintenance, and replacement of AMI interpreters and, coordinating on-site resolution of network and endpoint issues with internal NBU departments, overseeing manual meter reading activities to support accurate and timely billing, monitoring data integrity and operational performance, and supporting customer communications related to AMI field activities and usage concerns.

Requirements

Associates Degree in Metering or Technical degree or training specific to skills required may be considered.
Three Years or More work experience in Metering
A valid Texas Driver’s License is required to operate a company vehicle.
Utilize current versions of computer software and hardware provided by NBU to research customer accounts, perform data entry, and to create other documents that are clear, accurate and grammatically correct.
Current and valid Texas Drivers' license
Harris Northstar, Smartworks Metersense, Itron Temetra, Itron UIQ, Itron Operations Optimizer, Harris Mcare, , SSN Programmer, Itron Mobile Radio, FDM, Itron Field Tools
Vehicle, screwdriver, knives, shovel, hammer, hook, bolt cutters, loppers, volt meter, electrical rubber gloves, map, flashlight, hardhat, safety glasses, safety vest
Laptop, mobile phone, mobile units.

Responsibilities

Directs the analysis of customer meter data to resolve high or abnormal usage patterns, which either have, or could, result in high customer bills.
Utilizes planning software, in conjunction with AMI meter rollouts, to reduce work requirements associated with reading meter manually.
Coordinates with personnel on all resultant changes related to manually read meters.
Supervises and coordinates daily field operations for AMI metering, including installation, maintenance, replacement, and troubleshooting of meters and AMI communication equipment.
Directs and supports AMI field crews to ensure work is performed safely, efficiently, and in accordance with NBU standards, policies, and regulatory requirements.
Oversees manual meter reading activities to ensure accurate and timely customer billing and validate meter data integrity.
Analyzes field and meter data to identify trends, exceptions, and opportunities for operational improvements.
Supports customer communications related to AMI field activities, meter installations, and usage concerns.
Maintains documentation, reports, and records related to AMI field operations and meter performance.
Coordinates and dispatches field personnel through WOMS to obtain verified readings when requested by customers or Customer Service personnel and reports metering issues to related operating areas.
Coordinates with Billing personnel to develop projected monthly schedules for manually and electronically reading meters.
Accepts ownership of the Meter Reading system for obtaining manual meter reads. Coordinates with Operational Technology on upgrades and enhancements. Responsible for coordinating future efforts to implement new, more efficient, and effective processes.
Assists in development and implementation of overall departmental planning, including the establishment of departmental goals and objectives to ensure that AMI Operations satisfies their responsibilities to customers and NBU Stakeholders.
Determines staffing requirements and staff training needs. Selects, develops, and motivates qualified staff to effectively carry out department functions.
Leads and directs the AMI Operations team to be safety conscious and to perform their work in a safe manner.
Performs other duties assigned by management.
Maintain regular attendance; leave schedule should be managed to not interfere with ability to accomplish tasks, including special projects and assignments with deadlines or negatively affect direct reports' ability to do their jobs when applicable.
Always adhere to NBU safety guidelines and practices in all situations.
Maintain a clean and safe work area, office, field site and vehicle as applicable.
Develop & maintain effective customer service skills for communications with co-workers, customers and the public in general.
Maintain strict confidentiality of business, employee and customer information in written and oral communications and safeguard sensitive documents.
Adhere to NBU policies and procedures.
Exemplify NBU Core Values of Safety, Team, Integrity, Culture, and Stewardship,
Participate in and support initiatives to reach annual NBU Performance Measures