Meter Reading and Service Support Coordinator

Aquarion Water Company • Bridgeport, CT

9d • $29 • Onsite

About The Position

Aquarion Water Company is the public water supply company for more than 750,000 people in 72 cities and towns throughout Connecticut, as well as serving customers in Massachusetts and New Hampshire. It is the largest investor-owned water utility in New England and among the seven largest in the U.S. Based in Bridgeport, CT, it has been in the public water supply business since 1857. Across its operations, Aquarion strives to act as a responsible steward of the environment and to assist the communities it serves in promoting sustainable practices. Aquarion Water Company is a wholly-owned subsidiary of Eversource. Job Summary A position is available in the Eastern Division of Aquarion Water Company of Connecticut for a Meter Reading & Service Support Coordinator. This position will perform a supporting role across both the Meter Reading and Service Department. Meter Reading Department duties include route-relief duties for the Meter Reading group to ensure all meters are read to ensure accurate and timely billing. Service Department duties include support and management of the Periodic Meter Replacement Program.

Requirements

• Experience in planning, operations structure, and understanding of the Company’s business processes related to water service and utility operations.
• Excellent communications (both written and oral), customer-service, troubleshooting, creative problem-solving skills, analytical, and organizational skills are required.
• Must be able to initiate and work through conflict to achieve desired change.
• Must also be able to manage multiple tasks simultaneously, prioritize, and meet commitments.
• Strong understanding of the organization’s goals and objectives is required as well as the ability to work independently as well as with work groups.
• Ability to work independently and exercise sound judgment in performing duties.
• Applicant must possess a high school diploma.
• Applicants must hold and maintain a valid State of Connecticut license to operate a motor vehicle.
• Applicants must be able to drive, stand, bend, and kneel for prolonged periods of time, walk long distances, lift 100 pounds and work in confined spaces

Nice To Haves

• Solid understanding of capacity planning utilizing SAP is preferred.
• An associate degree in related field required, bachelor’s degree preferred.

Responsibilities

• Perform all aspects of general meter reading during times of route relief. Responsibilities including reading all types of meters, recording readings and account information on documents and hand-held computers, resolving out-of-bounds readings, updating service locations and account sequences, investigating lost accounts, and responding to customer inquiries.
• Perform meter reading duties outside of normal working hours as required.
• Assist with hydrant maintenance including pressure testing and painting.
• Support the back-office functions of the Meter Reading Department as needed.
• Manage and maintain the organization’s Periodic Meter Program (PT program) letters for all E,W,C and contractors.
• Provide customer support related to the PT program through inbound and outbound calls and emails.
• Review and manage IW66 (Tasks Review) list edit for all PT notifications Service reviews.
• Follow up on outstanding repair tasks with customers and contractors.
• Ability to create, cancel and re-schedule notifications in SAP.
• Ability to manage and maintain the Z_SCHEDULE appointment scheduler in SAP.
• Identify and streamline PT program related processes to maximize productivity and efficiency.
• Coordinate training, work, and goals related to the PT program with internal work groups as well as contractors.
• Evaluate and understand applicable codes, ordinances and regulations related to water utilities as well as state and local government.
• Support the back-office functions of the Service Department as needed.
• Drive company vehicles in a safe manner and observe all safety rules and regulations.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED