Meter Data Technician
About The Position
As a Meter Data Technician, you will monitor, analyze, and validate water meter data collected through our Advanced Metering Infrastructure (AMI) systems. Your work will directly support water accuracy, billing integrity, and customer satisfaction across the city. Strong verbal and written communication skills are essential, as you will be expected to clearly document findings, collaborate with internal teams, expedite, prioritize, and effectively communicate work orders to field staff, and occasionally communicate technical information to non-technical stakeholders. This is a chance to make a real operational impact while working with innovative tools and technology.
Requirements
- Associate's degree with major course work in accounting, finance, business administration, or related fields
- One (1) year of experience in AMI systems, meter data management or related fieldwork
Nice To Haves
- Experience with AMI systems, especially RNI and MDMS platforms
- Familiarity with systems like AS400 billing, ArcGIS, CRM, Maximo, or other asset/work order management platforms
- Strong background in QA/QC, meter read validation, and understanding meter reading cycles
- Ability to read and interpret utility maps
- Bilingual in English and Spanish is a plus
Responsibilities
- Expedite, prioritize, and communicate work orders to field staff to support timely and efficient field response.
- Generate and track work orders for skipped reads, quality control re-checks, and customer account investigations.
- Collaborate with field crews, billing teams, and water development staff to ensure accurate meter mapping and service records.
- Analyze and validate automated meter readings for accuracy.
- Monitor AMI reports to detect and respond to issues like tampering, communication failures, and zero-usage alarms.
- Conduct audits of meter data and support asset verification in the billing system.
- Review GIS and utility maps to confirm the location of meter-related infrastructure.
- Track warranty and lifecycle data on meters and issue proactive replacement or testing work orders.
- Participate in training new staff and supporting special projects involving meter data and customer analytics.
Benefits
- 11 Paid Holidays
- Medical
- Dental
- Vision
- Paid Time Off
- Pension Plan
- Professional Development Opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Executive, Legislative, and Other General Government Support
Education Level
Associate degree
Number of Employees
1,001-5,000 employees
