Metal Manager (PD)
About The Position
Job Details Job Location: Miami, FL 33166 Salary Range: $75,000.00 - $85,000.00 Key Responsibilities Leadership & Team Oversight Reporting directly to the CCO Provide direct leadership and strategic direction for the Metal Claims department, overseeing at least four supervisors and their teams of adjusters. Establish clear performance expectations, conduct regular coaching sessions, and ensure professional development for supervisors and staff. Foster a culture of accountability, collaboration, and continuous improvement within the claim's organization. Operational Management Manage the overall claims process for Property Damage (PD), collision, and complex cases, ensuring efficiency, accuracy, and compliance with company standards. Monitor workload distribution, claim turnaround times, and service quality; adjust resources and priorities to meet performance targets. Review and authorize large loss settlements and escalated cases, providing technical expertise and decision-making support. Strategic Execution Analyze claim trends, operational data, and cost drivers to improve processes and reduce expenses. Lead department initiatives to enhance customer satisfaction, operational excellence, and fraud detection. Partner with internal departments (legal, underwriting, risk management) to support business objectives and mitigate risk exposure. Compliance & Governance Ensure all claims handling activities comply with state regulations, company policies, and industry standards. Oversee the accurate and timely reporting of claims metrics and present actionable insights to senior leadership. Stay current on legislative, regulatory, and industry changes affecting claims management and communicate updates to the team. Vendor & Stakeholder Management Build and maintain strong relationships with vendors, appraisers, legal counsel, and other external partners to optimize claims outcomes. Negotiate and manage high-impact settlements with claimants, attorneys, and third parties when necessary.
Requirements
- Proven leadership experience managing multi-level teams and supervisors.
- Advanced knowledge of property damage and collision claims processes.
- Strong decision-making and negotiation skills, with the ability to resolve complex and high-value cases.
- Excellent analytical abilities and a process-improvement mindset.
- Exceptional communication and interpersonal skills, capable of influencing across departments.
Responsibilities
- Provide direct leadership and strategic direction for the Metal Claims department, overseeing at least four supervisors and their teams of adjusters.
- Establish clear performance expectations, conduct regular coaching sessions, and ensure professional development for supervisors and staff.
- Foster a culture of accountability, collaboration, and continuous improvement within the claim's organization.
- Manage the overall claims process for Property Damage (PD), collision, and complex cases, ensuring efficiency, accuracy, and compliance with company standards.
- Monitor workload distribution, claim turnaround times, and service quality; adjust resources and priorities to meet performance targets.
- Review and authorize large loss settlements and escalated cases, providing technical expertise and decision-making support.
- Analyze claim trends, operational data, and cost drivers to improve processes and reduce expenses.
- Lead department initiatives to enhance customer satisfaction, operational excellence, and fraud detection.
- Partner with internal departments (legal, underwriting, risk management) to support business objectives and mitigate risk exposure.
- Ensure all claims handling activities comply with state regulations, company policies, and industry standards.
- Oversee the accurate and timely reporting of claims metrics and present actionable insights to senior leadership.
- Stay current on legislative, regulatory, and industry changes affecting claims management and communicate updates to the team.
- Build and maintain strong relationships with vendors, appraisers, legal counsel, and other external partners to optimize claims outcomes.
- Negotiate and manage high-impact settlements with claimants, attorneys, and third parties when necessary.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
Number of Employees
11-50 employees
