Meritain Sales Associate Team Manager

CVS Health

35d

About The Position

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary: Leads and oversees associate team in the planning, execution, and successful completion of support by managing process, objectives, and timelines, allocating resources, and managing team growth. Collaborates with cross-functional teams, communicates statistics to stakeholders, and mitigates risks to ensure sales is supported, audit numbers are met, and team is meeting quality standards.

Requirements

• 5+ years of experience managing Sales Support and/or Account Management Support teams, with demonstrated success in developing and leaving individuals.
• 2+ years of experience delivering client presentations and leading client or portal demonstrations that support product understanding and adoption.
• 1+ year of experience using Salesforce.

Nice To Haves

• Proficiency in Microsoft Office Suite.

Responsibilities

• Execute and adhere to Sales Support strategy, while continuing to evolve to meet the needs of our new business department.
• Develops and implements process plans, maintain deliverables and manage deadlines, and manage a shared mailbox prioritizing requests and managing team workloads.
• Ensures quality and consistency by monitoring audit findings, identifying and addressing issues and risks, communicating to senior leadership and adjusting process accordingly.
• Contributes to monitoring resource utilization and availability to ensure optimal resource allocation and efficiency.
• Develops training plans and strategies for new hires to ensure successful onboarding.
• Delivers audit and progress reports, highlighting achievements, risks, and mitigation strategies.
• Delivers Portal demonstrations for our new business opportunities and maintains collateral that corresponds with external portal demonstrations. Coordinates with internal and external business partners to provide portal support and training to staff as needed.
• Oversees ongoing training to ensure all team members are fully versed and compliant within their respective roles.

Benefits

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager