Merger Integration Go-Live Support - Personal Lines SME

Arthur J Gallagher & Co.•Rolling Meadows, IL

79d

About The Position

As the Merger Integration Go-Live Support - Personal Lines Subject Matter Expert (SME), you will play a critical role in ensuring the successful integration of acquired businesses into our operations. This role will focus on providing hands-on support during the "go live" phase of mergers and acquisitions (M&A) within the Personal Lines team. The SME will act as a key resource for both internal teams and newly integrated colleagues, ensuring a smooth transition, operational efficiency, and alignment with Gallagher's standards and best practices.

Requirements

Bachelor's degree with 3+ years client service and/or claims management experience -OR- High School degree/GED with 8+ years client service and/or claims management experience.
P&C License
Keen understanding of professional and industry standards/practices
Proficiency in Microsoft Office
Ability to travel overnight and/or day travel up to 50% of the time.
Demonstrates service delivery focused on quality, people, process and technology
Strong communicator at all levels, both written and verbal
Ability to coach and provide direct feedback
Role model for achieving performance standards and champion of Gallagher's shared values
Proficient in using technology as a tool to maximize productivity and quality
Consistently delivers high quality work on a timely basis
Keen problem-solving skills, focusing solutions on the root cause

Responsibilities

Serve as the primary point of contact during the go live phase of M&A integrations for the Personal Lines division.
Provide real-time support to teams, addressing operational, system, and process-related questions or challenges.
Troubleshoot issues and escalate as needed to ensure minimal disruption to business operations.
Act as a trusted advisor on Personal Lines processes, systems, and workflows.
Share deep knowledge of Gallagher's tools, platforms, and best practices to ensure alignment with organizational standards.
Provide training and guidance to newly integrated teams to help them adapt to Gallagher's systems and processes.
Partner with M&A project teams, IT, operations, and leadership to ensure a seamless transition.
Collaborate with cross-functional teams to identify and address integration challenges.
Communicate updates, progress, and key learnings to stakeholders throughout the go live process.
Identify opportunities to enhance the go live process and contribute to the development of best practices for future M&A integrations.
Document lessons learned and provide feedback to improve the overall M&A integration framework.

Benefits

Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program