Merchant Success Executive (MSE)
About The Position
You'll be the person our merchants depend on. Their expert guide from day one through every milestone that follows. The work is a blend of relationship-building, technical problem-solving, and proactive account growth. You own the full merchant lifecycle: onboard them well, keep them thriving, and find opportunities to deepen the relationship over time. We're a small team in East Austin. That means real ownership, fast decisions, and direct impact. Not a support ticket queue you're clearing on autopilot. Compensation: $70,000–$75,000 base + monthly commissions + benefits. Unlimited upward potential, including a path to leadership.
Requirements
- You came up in payments. You've worked at a payment processing company or ISO and you know how this industry actually works: the acquiring side, the gateway layer, how transactions move, where things break, and how to talk merchants through it.
- 2+ years of direct payment processing experience at a payment processor or ISO
- 3–5 years in client support or client success roles
- Hands-on experience with card processing, gateway configuration, and transaction troubleshooting
- Strong communicator: written, verbal, and on the phone
- Comfortable with gateways, transaction data, and processor reports
- High call volume doesn't rattle you
- Full-time, onsite in East Austin
Nice To Haves
- High-risk payments experience
- Assigned account management or upselling value-added services
- Technical support background in fintech or payments
Responsibilities
- Onboarding & Client Support: Handle inbound inquiries, process applications, configure gateways like Authorize.net, and train clients until they feel confident and capable.
- Account Growth & Optimization: Proactively work your book of business, run Payment Optimization Calls, spot upsell opportunities, and convert processing volume that isn't yet running through Easy Pay Direct.
- Issue Resolution & Technical Troubleshooting: Dig into gateway and processor reports to solve real transaction problems: chargebacks, declines, authorization failures. Triage fast, communicate clearly, keep merchants running.
- Fraud Prevention & Risk Management: Work within our fraud prevention system from onboarding onward, flagging risk patterns and protecting both merchants and the business.
- Collaboration & Growth: Partner with our Certified Payment Specialist team on complex cases, contribute to process improvements, and bring in referrals.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
