Merchant Success Executive (MSE)

Easy Pay Direct•Austin, TX

18h•$70,000 - $75,000•Onsite

About The Position

You'll be the person our merchants depend on. Their expert guide from day one through every milestone that follows. The work is a blend of relationship-building, technical problem-solving, and proactive account growth. You own the full merchant lifecycle: onboard them well, keep them thriving, and find opportunities to deepen the relationship over time. We're a small team in East Austin. That means real ownership, fast decisions, and direct impact. Not a support ticket queue you're clearing on autopilot. Compensation: $70,000–$75,000 base + monthly commissions + benefits. Unlimited upward potential, including a path to leadership. Easy Pay Direct was founded in 2012 by an entrepreneur who got tired of the friction in e-commerce payments. We built a platform for online merchants, including those in complex and high-risk categories. Small team, serious infrastructure, real mission. We're persistent, direct, and focused on making things easier for the people we work with. That applies to clients and teammates equally. The office is stocked, the team is good, and we do happy hours. Come do real work.

Requirements

You came up in payments. You've worked at a payment processing company or ISO and you know how this industry actually works: the acquiring side, the gateway layer, how transactions move, where things break, and how to talk merchants through it.
2+ years of direct payment processing experience at a payment processor or ISO
3–5 years in client support or client success roles
Hands-on experience with card processing, gateway configuration, and transaction troubleshooting
Strong communicator: written, verbal, and on the phone
Comfortable with gateways, transaction data, and processor reports
High call volume doesn't rattle you
Full-time, onsite in East Austin

Nice To Haves

High-risk payments experience
Assigned account management or upselling value-added services
Technical support background in fintech or payments

Responsibilities

Onboarding & Client Support: Handle inbound inquiries, process applications, configure gateways like Authorize.net, and train clients until they feel confident and capable.
Account Growth & Optimization: Proactively work your book of business, run Payment Optimization Calls, spot upsell opportunities, and convert processing volume that isn't yet running through Easy Pay Direct.
Issue Resolution & Technical Troubleshooting: Dig into gateway and processor reports to solve real transaction problems: chargebacks, declines, authorization failures. Triage fast, communicate clearly, keep merchants running.
Fraud Prevention & Risk Management: Work within our fraud prevention system from onboarding onward, flagging risk patterns and protecting both merchants and the business.
Collaboration & Growth: Partner with our Certified Payment Specialist team on complex cases, contribute to process improvements, and bring in referrals.