Merchant Services Representative II - Tanglewood, TX

South State Bank•Houston, TX

About The Position

The SouthState story is one of steady growth, deep community roots, and an unwavering commitment to helping our customers move forward. Since our beginnings in the 1930s to becoming a trusted financial partner across the South and beyond - we are known for combining personal relationships with forward-thinking solutions. We are committed to helping our team members find their success while maintaining the integrity of our values: building trust, fostering lasting relationships and pursuing excellence. At SouthState, individual contributions are recognized, potential is cultivated and team members are inspired to achieve their greater purpose. Your future begins here! SUMMARY/OBJECTIVES The Merchant Services Representative II will be responsible for representing SouthState Bank Merchant Services in the development of new accounts and the expansion of existing accounts at SouthState Bank. With a focus on one of South State Bank’s established geographic regions, she/he will directly interact with business owners to review their card payment acceptance needs and to align South State Bank Merchant Services solutions to meet those needs. Additionally, the Merchant Services Representative II demonstrates knowledge of advanced digital technology experience, cost analysis, and has a high understanding of card interchange. This individual will focus on higher volume businesses in his/her established geographic region and from time to time may be responsible for responded to larger, more complex opportunities sourced through the RFP process. She/he will partner with Branch Managers, Commercial Bankers, and Treasury Management Sales Officers as necessary to develop sales leads from existing bank customers and to identify opportunities for new prospects. The Merchant Services Representative II will provide professional, consultative sales of Merchant Services solutions and will significantly influence client decisions in selecting solutions that help businesses succeed in the collection of card payments. She/he will serve as a mentor to other Merchant Services Representatives on the team.

Requirements

Bachelor’s degree in business, finance, marketing, or related fields; or equivalent experience.
At least five or more years in Merchant Services required and five or more years in Retail/Commercial Banking required; prior proven sales and marketing experience; and Experience with and advanced technical knowledge of payment solutions preferred.
Possess excellent communication, sales and public relations skills, ability to organize work and meet deadlines; ability to communicate effectively both in training and sales presentations; ability to serve clients enthusiastically and tactfully; ability to promote teamwork within the company; ability to handle confidential information; ability to adjust to rapidly changing environment; ability to function harmoniously with clients, management and peers when working under pressure.

Responsibilities

Responsible for new account development and/or the expansion of existing accounts within an established geographic bank territory.
Provide professional, consultative sales and applies company policies and procedures to resolve a variety of issues.
Have working knowledge of South State Bank Merchant Services solutions, card interchange, advanced digital technology solutions, merchant cost analysis, and other business banking products.
Possess knowledge about PCI compliance and a basic understanding of eCommerce technologies and applications.
Maintain an active and accurate Merchant Services sales pipeline.
Help execute Merchant Services Sales campaigns in the branches and manage receipt, review, and follow up of sales referrals received from bank partners.
Prepare customized Merchant Services proposals that are responsive to individual customer needs. Ensures new client onboarding process is followed and performs follow up calls with the newly boarded merchants to ensure they have received adequate setup and training for the solutions provided.
Attend business development meetings, Branch Meetings, and other regional sales and market meetings to share Merchant Services sales priorities, current campaigns, product training and knowledge sharing, and business development opportunities.
Partner with Treasury Management Sales Officers regularly to review Treasury Management and Merchant Services sales pipelines to identify partnership opportunities.
Support other Merchant Services Representative in a mentor capacity to junior sales officers and serves as a backup when they are out of the office and cannot cover their established geographic regions.
Self-Source new sales opportunities to identify new Merchant Services sales opportunities in established geographic regions.
Accepts other duties as assigned by Management