Merchant Services Business Manager - Executive Director
About The Position
We are seeking a dynamic and strategic Finance & Business Management (F&BM) leader to drive financial discipline, business strategy, and operational excellence for our Small Business (SMB) and Middle Market segments within Merchant Services. This high-impact role serves as a trusted advisor to the General Manager and helps shape and support growth initiatives. As the Merchant Services Business Manager - Executive Director within the Finance & Business Management team, you will promote financial discipline, business strategy, and operational excellence for our Small Business and Middle Market segments. You will serve as a trusted advisor to the General Manager, providing financial insights, overseeing budgeting and forecasting, and collaborating with product, sales, and operations teams to enhance client experience and business performance.
Requirements
- Bachelor’s degree in Finance, Business Administration, or related field.
- 7 years of experience in finance, business management, or related roles within financial services or merchant services.
- Experience producing polished, executive-ready materials.
- Strong analytical, problem-solving, and communication skills.
- Proven ability to influence and partner with senior leaders.
- Ability to manage multiple priorities in a fast-paced environment.
- Strong emotional intelligence and experience managing large teams.
Nice To Haves
- Familiarity with SQL and Alteryx.
- Experience working with large data sets.
Responsibilities
- Serve as the primary F&BM partner for Small Business and Middle Market, providing financial insights and guidance to senior leaders.
- Oversee budgeting, forecasting, and financial analysis to support business growth and profitability.
- Collaborate with product, sales, and operations teams to drive initiatives that enhance client experience and business performance.
- Monitor key performance indicators, identify trends, and recommend actions to optimize results.
- Prepare and present regular financial and business performance reports to senior management.
- Lead efforts to streamline processes, improve efficiency, and implement best practices across the segment.
- Ensure robust financial controls and risk management practices are in place and adhered to.
- Produce polished, executive-ready materials on short notice.
- Analyze large data sets to inform business decisions.
- Influence and partner with senior leaders to drive strategic initiatives.
- Manage multiple priorities in a fast-paced environment.
Benefits
- We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location.
- Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions.
- We also offer a range of benefits and programs to meet employee needs, based on eligibility.
- These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Number of Employees
5,001-10,000 employees
