Analytics Director -- Merchant Services

Wells Fargo Bank•Wilmington, DE

13h•Hybrid

About The Position

Wells Fargo is seeking an Analytics Director (Merchant Services) Wells Fargo is seeking a Analytics Director to support the Merchant Services organization. This role is a senior leadership position responsible for leading a team of analytics professionals and partnering closely with Merchant Services leadership to deliver data‑driven insights that enable strategic decision‑making. The Manager of Analytics Consulting plays a critical role in Merchant Services’ continued transformation and our commitment to help customers succeed financially by delivering on our vision and brand promise. This highly visible position reports to the Director of Merchant Services Analytics & Insights and collaborates extensively with senior leaders across Merchant Services to define analytics priorities, guide analytical strategy, and ensure high‑quality execution. The successful candidate will balance people leadership, strategic thinking, and hands‑on analytical oversight . This role goes beyond producing analysis and requires someone who can translate complex data into compelling stories, influence decision‑makers at all levels, and ensure the team consistently separates signal from noise. Over time, this leader will establish their team as the go‑to analytics partner for one or more focus areas such as marketing, sales/sales enablement, product, pricing, strategy, operations, or servicing. In this role, you will: Lead, coach, and develop a team of analytics consultants, setting clear expectations, providing ongoing feedback, and supporting career growth Establish analytical standards and best practices to ensure consistency, accuracy, and impact across all deliverables Partner with senior business leaders to identify and prioritize analytics needs, translating business questions into a forward‑looking analytics roadmap Oversee analyses that inform business cases for new products, pricing strategies, and targeted merchant segments Guide deep‑dive analyses of key KPIs such as conversion, penetration, attrition, and merchant lifecycle performance Review and synthesize insights on merchant behavior trends (e.g., transaction volume, activation cycle times) and ensure findings are clearly communicated Ensure statistical rigor in analyses, including identification of meaningful differences in performance by industry, segment, or cohort Serve as a trusted advisor to leadership by framing insights in a way that drives decisions and action Support high‑visibility data requests, including audits, regulatory reviews, and executive presentations Ensure team operations align with established procedures, compliance requirements, and risk management policies Drive adoption of new tools, technologies, and analytical methods to continuously elevate team capabilities

Requirements

8+ years of Analytics experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
4+ years of management or leadership experience

Nice To Haves

8+ years of experience leading end‑to-end analytical work, including framing problems, conducting analysis, synthesizing insights, and influencing leadership decisions
Prior experience managing or leading analytics professionals , including coaching, mentoring, and performance management
Strong analytical skills with a high attention to detail and data quality
Demonstrated ability to interpret customer and operational data, identify themes, and translate insights into clear business recommendations
Deep understanding of statistical and advanced analytics techniques, including hypothesis testing, regression analysis, and machine learning

Responsibilities

Lead, coach, and develop a team of analytics consultants, setting clear expectations, providing ongoing feedback, and supporting career growth
Establish analytical standards and best practices to ensure consistency, accuracy, and impact across all deliverables
Partner with senior business leaders to identify and prioritize analytics needs, translating business questions into a forward‑looking analytics roadmap
Oversee analyses that inform business cases for new products, pricing strategies, and targeted merchant segments
Guide deep‑dive analyses of key KPIs such as conversion, penetration, attrition, and merchant lifecycle performance
Review and synthesize insights on merchant behavior trends (e.g., transaction volume, activation cycle times) and ensure findings are clearly communicated
Ensure statistical rigor in analyses, including identification of meaningful differences in performance by industry, segment, or cohort
Serve as a trusted advisor to leadership by framing insights in a way that drives decisions and action
Support high‑visibility data requests, including audits, regulatory reviews, and executive presentations
Ensure team operations align with established procedures, compliance requirements, and risk management policies
Drive adoption of new tools, technologies, and analytical methods to continuously elevate team capabilities