Merchant Consultant - PNW/Growth Markets

Bank of America•Lynnwood, WA

8d•$70,000 - $96,900•Onsite

About The Position

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. Being a Great Place to Work is core to how we drive Responsible Growth. This includes our commitment to being an inclusive workplace, attracting and developing exceptional talent, supporting our teammates’ physical, emotional, and financial wellness, recognizing and rewarding performance, and how we make an impact in the communities we serve. Bank of America is committed to an in-office culture with specific requirements for office-based attendance and which allows for an appropriate level of flexibility for our teammates and businesses based on role-specific considerations. At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us! Job Description: This job is responsible for providing payment processing solutions to small business clients primarily through 1:1 partnerships with assigned group of small business specialists, financial centers, and other internal partners. Key responsibilities include consulting with small business clients to understand their priorities and provide solutions that meet their business needs with a focus on more complex opportunities and solutions. Job expectations include having an awareness of merchant payment processing solutions, pricing, software, gateways, and security. The Merchant Consultant (MC) is a field based specialist responsible for providing payment processing solutions to small business client primarily through partnerships with an assigned group of small business specialists, financial centers and other LOB partners. Their role is to drive responsible growth, consulting with small business clients to understand their business priorities and provide solutions that meet their needs with a focus on more complex opportunities and solutions. They are an integral contributor to One Team and will spend dedicated time in financial centers engaging in partner routines, accepting in person client appointments, referrals and introductions and coaching their colleagues on how to identify merchant opportunities and make quality referrals. They will also develop opportunities with their partners, go on joint client calls and meet clients at their place of business. They are the expert in the payment industry and Bank of America merchant solutions and consult with small business owners to align solutions with their unique and complex business priorities and needs. Maintain and manage a strong pipeline for new revenue growth as well as developing and retaining existing client relationships. This role reports directly to the Merchant Market Manager.

Requirements

2+ years of sales experience
Customer focus
Prospecting and referral sales
Consultative sales
Pipeline management
Time management
Technical expertise
Relationship building
Oral & Written communication
Problem solving
Teamwork
Presentation skills

Nice To Haves

Merchant products and solutions
Industry business acumen
Multi-lingual ability is a plus - Spanish/English bilingual skills

Responsibilities

Leverages consultative sales process and knowledge of healthcare, retail, restaurant, and business to business industries to identify clients' business needs
Recommends solutions that meet clients' needs with a focus on more complex opportunities and solutions
Drives toward sales and revenue goals while balancing operational excellence, risk management, and client experience expectations, maintaining accurate records and adhering to Service Level Agreements
Builds meaningful relationships and collaborates with internal partners to provide subject matter expertise on merchant payment processing pricing, software, gateways, and security
Identifies opportunities proactively and develops a pipeline for sales opportunities with internal partners and clients
Acts as a champion for clients by connecting expertise across the company to help them achieve their goals
Establishes relationships with associations, centers of influence, and vendor partners and adapts to an ever changing payment processing environment

Benefits

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.
This role is currently benefits eligible.
We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.

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