Merchant Call Center Sales Specialist
About The Position
Wells Fargo is seeking a... In this role, you will: Participate in inbound/outbound calls and identify opportunities for selling merchant services products and services Provide telephone support for merchant sales, branch and bank partners in addition to handling customer inquiries and prospects Assess, profile and analyze merchant's needs, creating customized proposals and effectively managing relationships from origination through activation Review and analyze basic or tactical issues related to low-to medium risk deliverables Provide a suite of electronic payment processing solutions to business clients including Point of Sale (POS) systems for Terminals, Ecommerce and Mobile Solutions Educate business customers on processing compliance and security solutions to securely accept electronic payments Present recommendations for resolving more complex situations and exercise some independent judgment while developing understanding of Merchant Call Center Sales policies, procedures, and compliance requirements Address client needs by following established policies, procedures, and compliance requirements to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry Provide information to colleagues, internal partners, and stakeholders related to Merchant Call Center Sales function Focus on prospective customers using pre-established leads or leads generated through various channels May assist clients with account set-up on varied front-end and back-end technology combinations for multiple industries May partner with other areas of Wells Fargo Merchant Services and other Wells Fargo lines of business
Requirements
- 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
- Experience in Merchant Services or Contact Center Sales, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Responsibilities
- Participate in inbound/outbound calls and identify opportunities for selling merchant services products and services
- Provide telephone support for merchant sales, branch and bank partners in addition to handling customer inquiries and prospects
- Assess, profile and analyze merchant's needs, creating customized proposals and effectively managing relationships from origination through activation
- Review and analyze basic or tactical issues related to low-to medium risk deliverables
- Provide a suite of electronic payment processing solutions to business clients including Point of Sale (POS) systems for Terminals, Ecommerce and Mobile Solutions
- Educate business customers on processing compliance and security solutions to securely accept electronic payments
- Present recommendations for resolving more complex situations and exercise some independent judgment while developing understanding of Merchant Call Center Sales policies, procedures, and compliance requirements
- Address client needs by following established policies, procedures, and compliance requirements to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry
- Provide information to colleagues, internal partners, and stakeholders related to Merchant Call Center Sales function
- Focus on prospective customers using pre-established leads or leads generated through various channels
- Assist clients with account set-up on varied front-end and back-end technology combinations for multiple industries
- Partner with other areas of Wells Fargo Merchant Services and other Wells Fargo lines of business
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Credit Intermediation and Related Activities
Education Level
No Education Listed
Number of Employees
5,001-10,000 employees
