Call Center Specialist

The Orthopaedic Center • Athens, AL

1d • Onsite

About The Position

Primary Responsibilities/Requirements: Answer a high volume of incoming phone calls to the call center in a timely manner Direct calls appropriately by transferring and or taking detailed messages Schedule appointments according to physician profiles Some insurance/billing experience, however not a requirement Ability to communicate professionally, both oral and written for clear, legible messages Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers Assist with any other task assigned Must also possess: Ability to work under pressure in fast-paced enviroments Outstanding organizational, verbal and writing skills Independent and highly motivated Initiative and self-discipline Proven positive, "teamwork" attitude in work history Genuine desire to assist and help others Expertise in customer service Strong communications, both written and verbal Great active listening skills Exceptional interpersonal and rapport building skills A patient and empathetic attitude Adaptability and flexibility Troubleshooting skills, find solutions to issues and address concerns Computer literacy Comprehensive knowledge of company, services, medical terminology and scheduling preferences Physical Demands: Must be able to use arms, hands, and fingers skillfully Position requires prolonged sitting (90% of day). Must be agile and able to work efficiently in space limited areas Position requires the use of office equipment such as computer terminals, telephones, faxes, or copiers Consistently work at a productive pace Must readily adapt to frequent schedule changes Typical Working Conditions: Work is completed in an office environment where the employee comes in frequent contact with internal staff. To apply please visit: https://www.visittoc.com/about-us/careers/

Requirements

• Ability to communicate professionally, both oral and written for clear, legible messages
• Pleasant, friendly demeanor with the ability to communicate effectively with patients and all incoming callers
• Ability to work under pressure in fast-paced enviroments
• Outstanding organizational, verbal and writing skills
• Independent and highly motivated
• Initiative and self-discipline
• Proven positive, "teamwork" attitude in work history
• Genuine desire to assist and help others
• Expertise in customer service
• Strong communications, both written and verbal
• Great active listening skills
• Exceptional interpersonal and rapport building skills
• A patient and empathetic attitude
• Adaptability and flexibility
• Troubleshooting skills, find solutions to issues and address concerns
• Computer literacy
• Comprehensive knowledge of company, services, medical terminology and scheduling preferences

Nice To Haves

• Some insurance/billing experience, however not a requirement

Responsibilities

• Answer a high volume of incoming phone calls to the call center in a timely manner
• Direct calls appropriately by transferring and or taking detailed messages
• Schedule appointments according to physician profiles
• Assist with any other task assigned

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed