Merchant Call Center Sales Specialist

Wells Fargo & Company • Tempe, AZ

6d • Hybrid

About The Position

About this role: Wells Fargo is seeking a Merchant Call Center Sales Specialist in Merchant Services as part of Consumer Lending. Learn more about the career areas and lines of business at www.wellsfargojobs.com In this role, you will: Providing a suite of electronic payment processing solutions to business clients including Point of Sale (POS) systems for Terminals, Ecommerce and Mobile Solutions. Educate business customers on processing compliance and security solutions to securely accept electronic payments. Role focuses on prospective customers using pre-established leads or leads generated through various channels. Assesses profiles and analyzes merchant's needs, creating customized proposals and effectively managing relationships from origination through activation. Partner with other areas of Wells Fargo Merchant Services and other Wells Fargo lines of business. Responsible for telephone support to customers and prospects that are contacting Merchant Services Call Center. Addresses client needs by following established protocols to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry. Assist clients with account set-up on varied front-end and back-end technology combinations for multiple industries. Support all inbound calls from customers and prospects.

Requirements

• 2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
• Bilingual English & Spanish
• Must be available to work between 8am - 8pm CST, Monday – Friday
• Work schedule after training between 9:00am – 6:30pm
• Must be available to work hybrid schedule: Mondays & Fridays remote - Tuesday-Thursday in office
• This position is not eligible for visa sponsorship
• You will receive structured classroom training, continue on-the-job training, and side by side mentorship.
• Training class lasts for 3 weeks, and you must attend entire training.
• Training hours are Monday - Friday, 8am - 5pm CST.

Nice To Haves

• Call center sales, financial services, or products and services sales experience
• Merchant Services experience is highly desired
• Outbound sales pipeline management experience
• Experience working a position with sales responsibilities
• Experience supporting inbound customer service calls
• Knowledge and understanding of financial document processing in a corporate environment
• Knowledge and understanding of regulatory requirements and disclosures
• Experience identifying customer needs and advanced problem solving
• Excellent verbal and written communication skills
• Basic knowledge and understanding of financial products and services
• Experience with sales lead management CRM systems (Sales Force/MS Dynamics)
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information
• Basic Microsoft Office skills
• Ability to manage production goals, deadlines, and various metrics

Responsibilities

• Providing a suite of electronic payment processing solutions to business clients including Point of Sale (POS) systems for Terminals, Ecommerce and Mobile Solutions.
• Educate business customers on processing compliance and security solutions to securely accept electronic payments.
• Role focuses on prospective customers using pre-established leads or leads generated through various channels.
• Assesses profiles and analyzes merchant's needs, creating customized proposals and effectively managing relationships from origination through activation.
• Partner with other areas of Wells Fargo Merchant Services and other Wells Fargo lines of business.
• Responsible for telephone support to customers and prospects that are contacting Merchant Services Call Center.
• Addresses client needs by following established protocols to resolve inquiries pertaining to interchange, funding, billing and the electronic payments industry.
• Assist clients with account set-up on varied front-end and back-end technology combinations for multiple industries.
• Support all inbound calls from customers and prospects.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed