Merchant Call Center Sales Specialist

Wells Fargo & Company•Irving, TX

3d•Hybrid

About The Position

Wells Fargo is seeking a Merchant Call Center Sales Specialist to join our Merchant Services team within Consumer Lending. In this role, you will help business customers adopt modern, secure payment‑processing solutions that enable them to grow and operate efficiently. If you thrive in a sales‑driven contact center environment, enjoy helping business owners succeed, and want to build a career in the fast‑growing electronic payments industry, this role is an excellent fit. Learn more about our career areas at wellsfargo.com In this role, you will: Deliver a full suite of electronic payment processing solutions, including Point‑of‑Sale (POS) systems, ecommerce gateways, and mobile payment tools. Engage prospective customers using pre‑qualified, pre‑established inbound leads from multiple channels. Assess business needs and create customized merchant services proposals that align with their payment acceptance and security requirements. Provide education on processing compliance, fraud prevention, and secure payments. Manage the customer relationship from initial conversation through application, onboarding, and activation. Partner across Wells Fargo, including Merchant Services teams and lines of business, to ensure a seamless customer experience. Offer telephone support to customers and prospects contacting the Merchant Services Call Center. Assist with account setup across multiple front‑end and back‑end platforms for a variety of industries. Navigate multiple systems and tools to resolve inquiries related to interchange, funding, billing, and general electronic payments operations. Support all inbound customer and prospect calls while meeting defined sales metrics and service expectations. Training & Development: We provide a structured, comprehensive training program that includes: 3 weeks of classroom training On‑the‑job learning Side‑by‑side mentorship Training hours: Monday–Friday, 8:00 AM – 5:00 PM CST. Attendance is required for the full training period.

Requirements

2+ years of Merchant Services or Contact Center Sales experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Nice To Haves

Experience in call center sales, financial services, or product/service‑based sales
Call center, Merchant Services or payments industry experience
Outbound or pipeline management experience
Bilingual skills
Experience supporting inbound customer service calls
Knowledge of financial document processing, regulatory disclosures, and compliance
Strong problem‑solving and needs‑assessment skills
Excellent verbal and written communication
Proficiency navigating multiple systems, CRM tools and Microsoft Office
Ability to meet production goals, sales targets, deadlines, and KPIs

Responsibilities

Deliver a full suite of electronic payment processing solutions, including Point‑of‑Sale (POS) systems, ecommerce gateways, and mobile payment tools.
Engage prospective customers using pre‑qualified, pre‑established inbound leads from multiple channels.
Assess business needs and create customized merchant services proposals that align with their payment acceptance and security requirements.
Provide education on processing compliance, fraud prevention, and secure payments.
Manage the customer relationship from initial conversation through application, onboarding, and activation.
Partner across Wells Fargo, including Merchant Services teams and lines of business, to ensure a seamless customer experience.
Offer telephone support to customers and prospects contacting the Merchant Services Call Center.
Assist with account setup across multiple front‑end and back-end platforms for a variety of industries.
Navigate multiple systems and tools to resolve inquiries related to interchange, funding, billing, and general electronic payments operations.
Support all inbound customer and prospect calls while meeting defined sales metrics and service expectations.