Merchandising Operations and Support Analyst (Remote)

Macy's•Johns Creek, GA

1d•Remote

About The Position

The Merchandising Operations & Support Analyst supports the day-to-day operations of the drop ship program by partnering with merchandising, technology, vendors, and accounts payable teams. This role assists with vendor onboarding, system setup, issue resolution, and operational reporting to ensure effective execution of vendor direct fulfillment programs. The Analyst supports operational workflows, track performance metrics, and helps identify process improvement opportunities across digital merchandising initiatives. This role requires strong cross-functional collaboration, attention to detail, and a solid understanding of merchandising and fulfillment processes to help drive efficiency and accuracy across vendor direct programs.

Requirements

Vendor and Carrier Management: Experience managing relationships with shipping carriers and external providers, and ensuring compliance with documentation and contracts.
Cross-Functional Collaboration: Ability to work effectively across functional teams, including merchandising, technology, vendors, and accounts payables.
Communication Skills: Excellent facilitation and interpersonal skills, with the ability to present information clearly and maintain open communication with stakeholders.
Data Management: Proficiency in maintaining and managing accurate data for drop ship suppliers within systems.
EDI Integration Knowledge: Working knowledge of EDI integrations and how they apply to drop ship and marketplace operations.
Microsoft Office Proficiency: Knowledge of MS Office programs, including Word, Excel, and PowerPoint.
Agility and Adaptability: Ability to drive and manage both existing and new initiatives related to digital fulfillment with agility and a focus on continuous improvement.
Organizational & Prioritization Skills: Ability to manage workload by prioritizing impactful and time-sensitive issues while escalating appropriately.
Candidates with a bachelor’s degree or equivalent work experience in a related field are encouraged to apply.
1-3 years of experience in eCommerce drop ship or marketplace onboarding, with a strong understanding of drop ship strategies and processes.
Regularly required to sit, talk, hear; use hands/fingers to touch, handle, and feel. Occasionally required to move about the workplace and reach with hands and arms. Requires close vision.
Able to work a flexible schedule based on department and company needs.

Responsibilities

Serve as the liaison for all drop ship onboarding for both Macy’s and Bloomingdale's.
Collaborate cross-functionally to identify and implement operational and systemic process improvements.
Oversee the project management of vendor onboarding, working with merchandising to ensure that vendor products are ready for a successful and timely launch.
Continuously optimize the onboarding process for new vendors, meeting timeline targets and capacity levels.
Manage relationships with shipping carriers and external providers involved in vendor onboarding activities.
Ensure that all vendor compliance documentation and contracts (e.g., pack slips, shipping labels, vendor direct contracts) are updated and accurate.
Regularly create and provide status reports to key stakeholders.
Assist in the training sessions for merchants on the onboarding process and best practices.
Maintain and update vendor direct merchant and vendor-facing documentation and best practices.
Demonstrate flexibility and a willingness to quickly learn and support additional systems or processes as needed.
Ensure accurate maintenance of all data for drop ship suppliers in our systems.
Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities.
In addition to the essential duties mentioned above, other duties may be assigned.

Benefits

Join a team where work is as rewarding as it is fun! We offer a dynamic, inclusive environment with competitive pay and benefits.
Enjoy comprehensive health and wellness coverage and a 401(k) match to invest in your future.
Prioritize your well-being with paid time off and eight paid holidays.
Grow your career with continuous learning and leadership development.
Plus, build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice
Tuition reimbursement
Access the full menu of benefits offerings here.