Merchandising Field Supervisor

Blackhawk Network

2d • Remote

About The Position

Today, through BHN’s single global platform, businesses of all kinds can tap into the world’s largest network of branded payment solutions. BHN helps businesses grow revenue, increase loyalty, motivate and reward their teams, disburse funds, and engage consumers. Branded payment solutions include the issuance and distribution of gift cards, e-gifts, corporate payouts, and rewards, along with the technology to deliver these products in seamless, integrated ways. BHN’s network spans the globe with more than 400,000 consumer touchpoints. Learn more at BHN.com.
Overview
Merchandising Field Supervisor for the World’s Largest Gift Card Company
Blackhawk Network is seeking a remote Merchandising Field Supervisor to manage a team of gift card merchandisers in our Great Lakes District. The position would be based out of either OH or MI. The primary responsibilities would be hiring, training, and mentoring gift card merchandisers who serve multiple retailers in various trade classes. The position would report to the Merchandising District Manager.

Requirements

• 3+ years of supervisory or lead experience in the merchandising industry.
• Hands-on experience managing gift card programs or similar in-store merchandising initiatives.
• Strong technical skills (MS Office, reporting tools, tablets, web portals).
• Excellent written and verbal communication skills.
• Ability to travel 25–50%, within district that is scheduled and or last-minute requests.
• Home Wi-Fi and ability to attend corporate meetings as needed.
• Results-driven, with a focus on customer, retailer, and program success.

Nice To Haves

• Experience leveraging AI tools or other systems to streamline processes and improve measurable results is a plus.

Responsibilities

• Supervise, train, and audit merchandisers to ensure compliance with company policies and objectives. Audit would be done live and/or call report survey review via computer.
• Manage the recruitment lifecycle, including interviewing and hiring for open positions.
• Maintain a field presence 2–3 days per week to evaluate retail conditions and store management satisfaction.
• Utilize online reporting, mobile tablets, and AI tools to monitor visit quality and establish actionable performance plans.
• Support leadership with market tours, project assignments, and coverage for District Managers as needed.

Benefits

• BHN offers a competitive salary and benefit package including 401k with match, medical/dental/vision insurance, 12 paid holidays, flexible time off for full-time staff, parental leave, and wellness benefits.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed