MEP Service Writer

Fidelity Building Services Group • Lynn Haven, FL

1d

About The Position

Join System Service & Engineering, a Fidelity Company, and take your sales career to the next level!
As a MEP Service Writer, you’ll be the go-to expert preparing estimates, building relationships, and helping customers find the best HVAC, electrical, and plumbing solutions. You’ll work with a collaborative team, support our trusted technicians, and play a key role in driving growth.
System Service & Engineering, A Fidelity Company, specializes in Full-Service Mechanical, Electrical, and Plumbing services for commercial facilities throughout Northwest Florida and the Gulf Coast. Staffed with the region’s most dedicated technicians, System Service & Engineering delivers reliable and high-performing technical building solutions, including maintenance, emergency service, and end-to-end solutions, to help customers achieve energy-efficiency goals and long-term peace of mind.

Requirements

• 3–5+ years of experience in inside sales, service coordination, or estimating
• Strong knowledge of HVAC, electrical, and/or plumbing service work
• Experience managing work orders, proposals, and job costing
• Excellent organizational and multitasking skills
• Strong attention to detail and ability to manage multiple projects simultaneously
• Effective communication and customer service skills
• Proficiency with ERP/CRM systems (experience with Jonas preferred)

Responsibilities

• Review service technician findings and prepare detailed quotes for repairs and replacements
• Manage the full inside sales cycle, including quote follow-up, customer communication, and closing opportunities
• Gather and compile complete turnover packages for approved work, including: Customer and billing information
• Scope of work and proposals
• Vendor quotes and parts ETA
• Estimated labor hours and project totals
• Permit requirements (including Parcel ID if applicable)
• Coordinate with vendors to source materials, secure pricing, and track deliveries
• Create and manage Work Orders, ensuring all job details are accurate and complete
• Maintain and update Rev charts, including job status tracking (ordered, arrived, scheduled, ready to bill)
• Partner with Customer Service to ensure proactive communication with customers regarding job status and timelines
• Work closely with dispatch to schedule jobs once parts are received
• Monitor job progress through completion and ensure proper billing status
• Identify and resolve issues such as missing parts or scope changes by initiating requotes or reorders
• Follow up on declined quotes to understand customer objections and improve win rates

Benefits

• Competitive Pay & Benefits: Comprehensive medical, dental, and vision coverage, including free preventive care and affordable prescriptions.
• Life & Disability Insurance: Company-paid coverage with options to enhance your benefits.
• Retirement Savings: 401(k) with a generous company match and immediate vesting.
• Paid Time Off: Holidays and a PTO plan that grows with years of service.
• Career Growth: Education assistance and professional development opportunities.
• Extra Perks: Flexible spending accounts, employee discounts, and 24/7 confidential support through our Employee Assistance Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed