MENTOR TRAINING SPECIALIST - HYBRID

SJRC Texas Inc•San Antonio, TX

9d•Hybrid

About The Position

The Mentor Training Specialist supports the Mentor Program by coordinating training administration, tracking mentor and protégé compliance, and maintaining accurate records and reports. Working closely with the Mentor Training Supervisor, BPD trainers, and program leadership, this role ensures training activities are organized, data is reliable, and communication is timely. The position requires strong organizational skills, attention to detail, and the ability to manage multiple priorities while supporting a culture of compliance.

Requirements

Bachelor’s degree (experience may be considered as a substitute for education)
General knowledge of LMS systems and generating reports.
Valid Texas Driver’s License, safe driving record, ability to provide own transportation and proof of current automobile insurance.

Nice To Haves

Familiar with Relias LMS.
Knowledge of child development.
Knowledge of family dynamics.
Skill in effective verbal and written communication.
Skill in establishing and maintaining effective working relationships.
Skill in problem solving techniques.
Knowledge of Microsoft software, including TEAMS.
Ability to travel to remote locations when necessary.
Ability to work irregular hours when necessary.
Skill in customer service and communication.

Responsibilities

Assists in inquiries to DFPS to acquire work history and training transcripts
Assists in development of cohort training schedules
Assists in assignment, data entry, and tracking of mentor/protégé pairings, protégé progress, and mentor training currency
Develops and monitors Belong Professional Development Training Reports
Assists in maintaining accurate training records in the Learning Management System (LMS), including entering completions, updating due dates, and uploading forms and assignments
Supports data entry, spreadsheet maintenance, and record clean-up projects to ensure database accuracy
Generates reminder emails to staff regarding upcoming or overdue training deadlines using established templates
Files and organizes digital and hard copy documentation in accordance with licensing and contractual requirements
May assist in designing and developing mentor training curricula tailored to coaching and leadership
May facilitate some informational meetings for new proteges (virtual).
Assists in development of reports to the Director of TPD and senior leadership with actionable recommendations to mitigate risks
Collaborates with trainers to address protege attendance, participation, and performance in Belong Professional Development classroom training
Supports other programs with compliance-related activities
Performs other administrative duties as assigned.