Mental Health Operations Supervisor

Sunshine Behavioral Health • Raymond, IL

14d

About The Position

We’re looking for a Mental Health Supervisor who can balance leadership, structure, and heart. This role oversees the day-to-day operations of our mental health program while supporting staff, maintaining compliance, and ensuring clients receive high-quality, evidence-based care.

You’ll work closely with leadership, clinical, medical, and operations teams and report directly to the Director of Operations.

Requirements

• Strong understanding of mental health treatment models, clinical workflows, and ethical standards
• Ability to work independently while collaborating effectively with a team
• Strong communication, time-management, and problem-solving skills
• Professional boundaries, empathy, and cultural competence
• Valid Driver’s License
• CPR & First Aid Certification (or willingness to obtain)
• Ability to communicate clearly in both written and verbal formats
• Must successfully pass a background check, drug screen, and TB test
• High School Diploma or GED

Nice To Haves

• Supervisor experience in a mental health setting
• Bachelor’s degree in Psychology, Social Work, Healthcare Management, or a related field preferred
• Knowledge of de-escalation, crisis management, and trauma-informed care
• Familiarity with CBT, DBT, or other evidence-based approaches

Responsibilities

• Supervising, coaching, and supporting Behavioral Health Technicians
• Building a positive, accountable, team-first culture
• Keeping the program running smoothly day to day
• Making sure policies, procedures, and best practices are followed
• Managing schedules, onboarding, and training
• Creating and maintaining group schedules and workflows
• Using data and outcomes to improve care and operations
• Supporting a client-centered environment that values dignity and safety
• Communicating with leadership, staff, clients, and families
• Responding to emergencies when needed
• Attending staff meetings and monthly trainings

Benefits

• Paid Time Off (PTO), holiday, and sick time
• Health, Dental, & Vision Insurance
• Company-paid Life Insurance
• Quarterly bonuses based on KPIs
• Retirement plan
• Supportive leadership and a mission-driven culture
• Meaningful work that truly makes an impact
• One free meal a day

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED