BACHELOR'S LEVEL Mental Health Care Navigator

Mental Health Resource Center•Jacksonville, FL

11d

About The Position

The Care Navigator identifies and assists individuals admitted to MHRC’s Crisis Stabilization Units (CSUs) who are not effectively connected with the necessary services and supports to transition successfully from higher levels of care to community-based care. This role focuses on uninsured or underinsured individuals at high risk for, or demonstrating high utilization of, acute care services such as crisis stabilization, inpatient care, and detoxification services due to their circumstances or health conditions. The Care Navigator ensures that these individuals are connected with the appropriate services and supports upon discharge to facilitate a successful transition. This includes services and supports in the areas of behavioral health, primary care, peer and natural support, housing, and education/employment.

Requirements

In order to be considered, a candidate must have a Bachelor's Degree in Social Work or a related Human Services field from an accredited university or college (a related Human Services field is defined as one in which 30 hours of course work includes the study of human behavior and development) required.
One year of experience working in human services or a mental health related field required.
Proficiency in the RBHS/MHRC Electronic Health Records (EHR) and Patient Information System demonstrated within three months of employment.
Proficiency in Microsoft Office, Outlook and use of the Internet required.
Strong communication skills are essential and this individual must be able to interact appropriately with internal and external customers, including patients, families, caregivers, community service providers, supervisory staff and other department professionals.

Nice To Haves

Experience working with adult individuals with mental illness preferred.

Responsibilities

Point of Contact: Serves as a point of contact for the Crisis Stabilization Units (CSU) at MHRC.
CSU Staffing Participation: Participates in the daily CSU staffing meetings to identify individuals on the units considered at high risk for, or demonstrating high utilization of, acute care services such as crisis stabilization, inpatient care, and detoxification services.
High Utilizer Report Review: Regularly reviews high utilizer reports to identify individuals in need of services. Proactively reaches out to these individuals and documents efforts to contact them to offer support and connect them with necessary resources and services.
Outreach and Engagement: Provides outreach and engagement to individuals on the CSUs.
Initial Screening and Continuous Engagement: Completes an initial screening and engages with the individual throughout treatment to provide information on community-based services. Continues offering service options as part of the transition process.
Needs Assessment and Care Planning: Assesses the individual’s needs and coordinates a plan of care to meet these needs.
Advocacy for Services and Resources: Advocates for the acquisition of services and resources necessary for a successful transition of care.
Engagement: Builds trust and rapport with individuals by going to them and encouraging the full participation of their natural supports. The plan of care plan includes activities and interventions that utilize these natural support sources.
Community-Based Services: Ensures that services and supports are provided in inclusive, responsive, accessible, and least restrictive settings that promote community integration.
Aftercare Follow-Up and Monitoring: Provides aftercare follow-up and monitoring to ensure services have been successfully obtained and evaluates the effectiveness and satisfaction with services. If services have not been successfully obtained, provides continuing assistance with rescheduling, prompting, and follow-up support.