Mental Health Advocate (Entry-Level)
About The Position
Katapult Network is designed to help college graduates with zero to two years of professional experience find their next professional career opportunity. We focus on helping recent college graduates, with no experience, get access to full-time, entry-level opportunities with some of the Nation's top employers. Our clients include ground-breaking startup companies and well-established billion-dollar organizations who want to find their next generation of talent. The Job: We are currently recruiting for a Mental Health Advocate to help a top company build and improve upon the quality of service within their provider network. This position provides a crucial service to clients and providers while also serving as the face of the company, so you must have top-notch customer service skills. If you are excited to start your career in health care, this is a great opportunity to get your foot in the door to one of the Twin Cities’ top healthcare companies.
Requirements
- Customer service orientation—proactively assist clients in a professional, friendly manner in order to create the best possible experience by building relationships, understanding quality standards for service, and utilizing customer needs assessments
- Social perceptiveness—be aware of other people’s reactions and understand why they react the way they do. Maintain a positive, friendly composure even in difficult situations
- Discretion—act with prudence and circumspection, especially in the handling of confidential and private documents/data.
- Self-motivated—work autonomously to set and achieve targeted goals
- Bachelor’s degree
Responsibilities
- Provide screening and referral services
- Maintain detailed records throughout the treatment plan
- Assist clients and providers with questions and concerns
- Educate clients on their benefits and available resources
- Provide follow-up on information as needed
- Initiate requests and begin various processes including applications, grievances, and eligibility
- Answer inbound calls with outstanding customer service
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Number of Employees
11-50 employees
