Memory Support Program Manager

HumanGood • Los Altos, CA

12d

About The Position

The
Memory Support Program Manager coordinates the memory support program to
ensure that the physical, social & emotional needs of the residents and their
families are met. As a representative and team member of the company, this
position is expected to present oneself in a manner that reflects
professionalism and ensures resident satisfaction.

This is a full-time position | Schedule: Monday - Friday. Weekend as needed.

Pay range is $70,500K- $102,000K a year depending on experience.

Requirements

• Must have at least 3 to 5 years prior related experience with people living with dementia and at least 1 year of supervision experience.
• High School Diploma or equivalent;
• First Aid certified and CPR training required

Nice To Haves

• Bachelor Degree preferred
• Prefer 2+ years’ experience in assisted living management.

Responsibilities

• Keeps the HumanGood Memory Support Program Philosophy at the core of all planning and implementation of activities and care to meet the specific needs of residents;
• Supervises Team Members in the Memory Support; supervision includes management of work schedules, hiring, training, evaluating, employee development, coaching, discipline, salary increases, and adjustments;
• Leads by example and collaborates with Director of Community Life to ensure team members engage residents in programs
• Collaborates with Clinical partners to coordinate resident moves and transfers within the Memory Support;
• Assure that resident profile is completed (prior to move-in preferable; no later than 3 business days after move-in) and shared with team members;
• Provides orientation for new residents and family members;
• Conduct and promote support and/ or educational groups for residents/ families;
• Communicates with resident family members in a respectful and caring manner and provides information regarding residents’ daily life as appropriate; uses tactful, diplomatic communication techniques in potentially sensitive or emotionally charged situations;
• Conducts Memory Support team member meetings, makes recommendations for training and communications and system improvements;
• Coordinates with Director of Assisted Living when significant changes of residents occur which may lead to level of care change or adjustment;
• Prepares and updates Level of Care Transfer Notice and Service Plans for Memory Support residents in collaboration with the Director of Wellness and Assisted Living;
• Monitors and focuses on non-pharmacological solutions of behavioral expressions; involves other team members, leaders, and CSC members as needed; coaches team members to provide behavioral interventions;
• Collaborates with Dining Team Members to ensure dignified dining experience
• Maintains readiness for licensing and accreditation survey;
• Participates in Safely You Huddle Calls, reviews falls and responses to falls; ensures permission for Safely You is obtained from families (in agreement) and maintains documentation of permission;
• Ensures Wandergard system (when in place) functions per guidelines;
• Leads and/ or participates in resident related meetings (Resident Review Committee Meetings, Care Plan Meetings, Family Meetings, etc.)
• Completes required state training programs for Memory Support;
• Manage department budget including census targets and purchases supplies as needed
• Attends in-service training workshops and meetings as required;
• Conducts work tasks safely and in compliance with the community safety program;
• Provides effective and courteous service to all residents, guests and team members;
• Promotes and protects the rights of residents;
• Responds to emergencies in a prompt, calm manner;
• Performs monthly safety audits and submits work orders as needed; and
• Performs various related essential duties as required.

Benefits

• 20 days of paid time off, plus 7 company holidays (increases with years of service)
• 401(k) with up to 4% employer match and no waiting on funds to vest
• Health, Dental and Vision Plans- start the 1st of the month following your start date
• $25+tax per line Cell Phone Plan
• Tuition Reimbursement
• 5 star employer-paid employee assistance program
• Medical benefits start the 1st of the month following your start date
• Matching 401(k)

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED
• Number of Employees: 251-500 employees