Membership Supervisor

Greater Philadelphia YMCA • Boyertown, PA

82d

About The Position

The Member Services Supervisor is expected to supervise the operation and personnel of member services and implement member centered strategies that build member involvement; ensure staff excellences in providing services and programs that contribute to member retention, satisfaction and growth; develop and implement training programs that build a work culture that is responsive to member issues and needs.

Requirements

• College degree in related field with 1-2 years of related experience supervising and in a sales environment.
• Excellent written and oral communication, organizational, record keeping, and computer skills.
• Ability to build effective work teams.
• Ability to work well with volunteers, employees, board members and members.
• Ability to operate all office equipment.
• Exhibit strong leadership skills.
• Possess a passion for member service, building and maintaining a culture of member service excellence.

Responsibilities

• Assist with recruit, hiring, training, scheduling and evaluation of staff.
• Build a committed staff team that reflects the mission and values of the YMCA.
• Assist with conduct staff trainings and orientations.
• Contribute to continuous improvement of service through staff recognition, satisfaction and retention programs.
• Ensure compliance with policies and procedures.
• Assist with creating member-centered work culture.
• Ensure that procedures, tours, communications, services consider member needs.
• Assist with new member’s orientations, shepherd’s program, member appreciation days, birthday recognitions, contacting new members and members with long absences from the branch.
• Help to coordinate facility schedule, lobby bulletin boards/displays, banners, member comment board, brochure rack, etc.
• Provide back up for the front desk staff.
• Assist with scheduling and conduct desk staff meetings. Attend meetings as assigned.
• Administer payroll and accounts payable for appropriate department/staff.
• Assist with managing all office related functions of the front desk/department (i.e. computer registration system, cleanliness of the desk and lobby area, supplies, and flyers/binders).
• Consult with members to direct them into appropriate healthy lifestyle programs.
• Provide a friendly and encouraging environment for members in the usage of fitness and wellness programs and services.
• Learn member names and encourage regular exercise routines and record keeping.
• Assist with tracking assigned participant’s individual usage of the system and take appropriate action to ensure member retention, participation and progress toward goals.
• Cultivate and develop relationships and follow up with telephone calls, emails, correspondence, etc. to assist the member in achieving their wellness objectives.
• Provide consistent support to all members using the facility.
• Participate in providing tours to prospective members.
• Follow up with members to schedule orientations and to encourage regular exercise.
• Work as a part of a staff team in accomplishing the mission of the YMCA.
• Participates in the Annual Campaign as assigned.
• Perform other related duties as assigned.

Benefits

• Free YMCA membership - access to all branches!
• 50% off programming including swimming lessons as well as childcare programs (early learning care, before and after care, day camp and overnight camp).
• Comprehensive benefits package which includes health, dental and vision insurance, paid time off, tuition reimbursement, etc.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees