Membership Specialist - Saginaw

Girl Scouts Heart of Michigan•Saginaw, MI

35d

About The Position

Joining Girl Scouts means you will be part of an inclusive team-centric organization where the girls and communities we serve are our top priority. Working at Girl Scouts Heart of Michigan (GSHOM) allows you to build a meaningful career while you grow personally and professionally! If you want to empower girls to make the world a better place - you belong at Girl Scouts! Join the movement! As the Membership Specialist, you will be in charge of keeping girl scouts alive and well in an assigned territory Position Summary Membership Specialists actively work to develop and increase girl and adult membership, promote the image of Girl Scouting in the community, increase visibility of Girl Scouting and broaden the base for community support. They serve as the primary point of contact for current Girl Scout Heart of Michigan volunteers and external audiences in assigned geographic region with a focus on retainment of current members and recruitment of new members. This individual will use their expertise of the assigned geographic territory to strategically identify prospects, make effective presentations and grow our membership and base of support. Roles and Responsibilities Position will oversee membership in assigned territories. Office will be located in the Saginaw Regional Center. Function as a positive and cooperative member of the Membership Team and Heart of Michigan staff, sharing resources and expertise. Assist with development and implementation of recruitment, retention, and recognition strategies for girls and adult members in all segments of the population based on research and analysis of community demographics and needs while continually analyzing progress towards benchmarks and goals. Supervise volunteers to deliver Girl Scout programs to adults and girls within assigned jurisdiction. Working with team, assists in setting membership goals and cultivate volunteers to meet those goals. Interpret and promote Girl Scouting in the community in order to enhance the role and image of Girl Scouting, foster interest in troop sponsorship, increase visibility, and attract new girl and adult members. Work with school administration, teachers, and community partners to increase girl participation within Girl Scouts, developing new ways of serving girls. Recruits and retains girl and adult members that reflect the diversity of the area served and the council jurisdiction; works with volunteers to ensure that all schools have recruitment opportunities, and that membership is growing annually. Public speaking at meetings with community organizations and volunteers. Work within the assigned area to assure the delivery of support service to Service Unit Teams and all volunteers. Appoints, supervises, and supports volunteer Service Unit Managers in assigned areas. Serves as the Service Unit Manager if the position is vacant. Conducts yearly Service Unit evaluations with appropriate volunteers. Provides high-level customer service, which includes, but is not limited to returning calls and emails, address and closing cases, following up on tasks, and documenting all within Salesforce within 8 business hours. Participate and assist Team Lead with the development and implementation of council action plans, budgets, and support the ongoing management systems of the council. Provide active support for the council plan of action by serving as recruitment and staff support for fund raising and Product Program in designated area(s). Participate in activities within the community to further the understanding and advancement of Girl Scouting. Frequent travel within the council to various meeting locations with staff and volunteers. Support and promote girl/troop attendance at overnight and day camps. Support the council fundraising goals. Other duties as assigned.

Requirements

Bachelor’s degree or equivalent experience in a related field.
Minimum of three years’ experience with non-profits and/or youth service organization preferred.
Sales experience preferred.
Experience with volunteer organizations.
Past supervisory experience helpful.
Leadership experience.
Experience with the grant process is preferred.
Proven track record of previous success in meeting quantifiable goals.
Excellent decision-making, customer service, and human relation skills are a must.
Experience and sensitivity in working with diverse people and volunteers.
Experience in community organizing.
Proven success with strategic planning and project management.
Experience with creating programs, budgets and timelines
Must have own transportation and the ability to travel within the jurisdiction.
Work within a flexible schedule; will work evening and weekend hours
Excellent oral and written communication skills with public speaking skills/experience preferred
Ability to manage time, work independently and manage multiple priorities.
Exceptional and accurate computer skills in Microsoft Office including the ability to manipulate data and create spreadsheets.
Flexible and team-oriented.
Experience with volunteer organizations with a knowledge of Girl Scouting preferred.
Strong human relations, problem solving, and conflict management skills required both in person and on the telephone when speaking with volunteers, staff, and organizations throughout the community served.
Willing to become a member of Girl Scouts of USA.
Able to lift and/or manipulate up to 25 pounds

Responsibilities

Oversee membership in assigned territories.
Function as a positive and cooperative member of the Membership Team and Heart of Michigan staff, sharing resources and expertise.
Assist with development and implementation of recruitment, retention, and recognition strategies for girls and adult members in all segments of the population based on research and analysis of community demographics and needs while continually analyzing progress towards benchmarks and goals.
Supervise volunteers to deliver Girl Scout programs to adults and girls within assigned jurisdiction.
Assists in setting membership goals and cultivate volunteers to meet those goals.
Interpret and promote Girl Scouting in the community in order to enhance the role and image of Girl Scouting, foster interest in troop sponsorship, increase visibility, and attract new girl and adult members.
Work with school administration, teachers, and community partners to increase girl participation within Girl Scouts, developing new ways of serving girls.
Recruits and retains girl and adult members that reflect the diversity of the area served and the council jurisdiction; works with volunteers to ensure that all schools have recruitment opportunities, and that membership is growing annually.
Public speaking at meetings with community organizations and volunteers.
Work within the assigned area to assure the delivery of support service to Service Unit Teams and all volunteers.
Appoints, supervises, and supports volunteer Service Unit Managers in assigned areas.
Serves as the Service Unit Manager if the position is vacant.
Conducts yearly Service Unit evaluations with appropriate volunteers.
Provides high-level customer service, which includes, but is not limited to returning calls and emails, address and closing cases, following up on tasks, and documenting all within Salesforce within 8 business hours.
Participate and assist Team Lead with the development and implementation of council action plans, budgets, and support the ongoing management systems of the council.
Provide active support for the council plan of action by serving as recruitment and staff support for fund raising and Product Program in designated area(s).
Participate in activities within the community to further the understanding and advancement of Girl Scouting.
Frequent travel within the council to various meeting locations with staff and volunteers.
Support and promote girl/troop attendance at overnight and day camps.
Support the council fundraising goals.
Other duties as assigned.