Data Entry Specialist (Membership Specialist)

OMNIA Partners•Franklin, TN

2d•Onsite

About The Position

At OMNIA Partners, the Membership Operations Team’s mission is to provide accelerated value to our members, suppliers, and business partners through consistent customer service and quality data management practices. The Membership Team is continually trusted by the business to ensure data accuracy and maintenance of the entire OMNIA Partner Membership Roster. This involves carefully reviewing incoming data for accuracy, relevance, security, and making timely updates to maintain the quality of the membership data. Our goal as the Membership Operations Team is to support the business by delivering fast and effective resolutions to our members and partner organizations. We are currently looking to add a Membership Specialist (Data Entry Specialist) to the Membership Operations Team. This position provides entry into a dynamic, fast-growing business services organization with broad potential for career advancement for the right person. The Membership Specialist (Data Entry Specialist) owns the process of managing, verifying, updating, and cleaning data housed in custom-developed software and Salesforce.com. The Membership Operations Team interacts with each department across OMNIA Partners, including sales, IT, reporting, finance, e-commerce, marketing, legal, and operations. We are looking for a business support-oriented professional with strong analytical and communication skills with great attention to detail and ability to follow through consistently. Main responsibilities include processing information in membership databases, completing membership requests from sales team members and external partners, and verifying the integrity of customer submitted information. Experience in business process improvement and process flow documentation is a plus.

Requirements

Bachelor’s degree in a business-related field and 0-2 years’ experience in data management/entry.
Effective organizational skills including the ability to work independently and consistently achieve reporting deadlines.
Critical thinker with the ability to quickly resolve issues related to member inquiries, account changes, and other requests.
Experienced in collaborating and working with cross-functional teams.
Efficiently sort, segment, filter, and compare large data tables.
Ability to multi-task, prioritize, and manage time effectively.
Strong written and verbal communication skills, and proficient active listening skills.
Adaptability to ever-changing in-house IT systems within a rapidly growing company.
Experience with Salesforce or similar CRM system.
Proficiency working with MS Office Suite, particularly MS Excel.

Nice To Haves

monday.com or similar work management system experience a plus.
Experience in business process improvement and process flow documentation is a plus.

Responsibilities

Membership requests – Evaluate and approve membership requests for OMNIA Partners family of companies.
Confirm integrity of information and accurately input into correct system.
Membership follow-up – Creation, tracking, and maintenance of reports that support the business and identifies trends and gaps.
Data Integrity Maintenance – Updating account information based on requests from Reporting & Analytics, Sales Teams, Supplier Reports and Channel Partners.
Data Cleansing – Standardizing data reporting from several sources and identifying duplicate information.
Database Updating – Input and updating of member information.
Case Management and Completion – Effectively manage and complete assigned cases on a timely basis.
Reporting – Occasional production of reports for processes owned by Membership Operations.
Inbound Requests – Evaluate, respond, and/or distribute to member or supplier requests received via phone, web form, or email, in a timely manner.
Service Improvement – Track nature of requests to make recommendations for improved process flows and communications.