Membership Services Representative-Kroc Center-Part-time

The Salvation Army USA Central Territory • Green Bay, WI

12h • $17

About The Position

Join our team as a Membership Services Representative and play a key role in
delivering top-notch customer service while supporting the daily operations of
our Welcome Desk! In this exciting role, you’ll ensure that guests have a
seamless experience from start to finish. You’ll handle everything from
memberships and sales to providing insightful tours that attract new members.

Your responsibilities will include processing payments, handling customer
inquiries, and ensuring that all transactions are accurate and timely. You'll
help with customer retention by keeping memberships up to date, assisting with
calls, and maintaining a tidy, well-stocked Welcome Desk.

We are currently seeking individuals available to work Wednesday evenings from
3:00–7:00 pm or 3:30–9:00 pm, as well as Saturdays with hours ranging between
6:00 am and 6:00 pm. This position averages up to 10 hours per week, with
opportunities for additional hours to cover open shifts. The starting pay rate
is $16.61 per hour, with a $1.00 per hour shift differential for all shifts
worked from 4:00 pm Friday through Sunday.

If you're friendly, professional, and passionate about delivering excellent
service, we’d love to have you on our team!

KROC CENTER MISSION

In keeping with the mission of The Salvation Army, The Ray and Joan Kroc Corps
Community Center located in Green Bay, WI provides facilities, programs and
services that strengthen, encourage, and enrich children, adults, and seniors
through positive life-changing experiences.

MISSION STATEMENT 

The Wisconsin & Upper Michigan Division of The Salvation Army, an international
movement, is an evangelical part of the universal Christian church. Its message
is based on the Bible. Its ministry is motivated by the love of God. Its mission
is to preach the gospel of Jesus Christ and to meet human needs in His name
without discrimination.

SUMMARY/PRIMARY PURPOSE:

The Membership Services Representative’s primary responsibilities are the
execution of the day to day operations and workflow of the Welcome Desk and to
deliver high quality customer service at all times. This individual must be
knowledgeable on facility programs, able to communicate that knowledge
effectively, and be able to complete the necessary paperwork and computer
transactions associated with Welcome Desk functions. 

Requirements

• Must be at least 18 years old  
• High School Diploma or equivalent preferred.
• Minimum of one year customer service experience, including cash-handling.
• OR -
• Any equivalent combination of training and experience which provides the required knowledge, skills, and abilities.
• First Aid, CPR and AED Certification to be obtained within 90 days of hire.
• Strong verbal and written communication skills.
• Possess an energetic, outgoing, and friendly demeanor.
• Sales and closing skills.
• Ability to thrive in a dynamic environment and possess a high level of comfort adapting to continuous changes.
• Ability to address multiple projects in a timely manner while being responsive and detail-oriented.
• Ability to interact with co-workers and the public in a positive, professional manner.
• Ability to work with people of diverse backgrounds and circumstances. 
• Ability to work in a team setting with other professionals. 
• Exercise good judgment in personal actions.
• Strong computer skills, including use of Microsoft Office products, e-mail, and Internet.

Responsibilities

• Must consistently provide high quality customer service by becoming thoroughly knowledgeable on facility programs and services, communicate that knowledge effectively, and complete all necessary paperwork and sales functions to support day to day operations.
• Responsible for the accurate and consistent collection of all fees and information related to memberships, day passes, gift cards, classes, rentals, etc. according to policies and procedures.
• Ensure all requests are met and tasks completed in a friendly, professional, accurate, timely, and confidential manner.
• Direct incoming phone calls to the appropriate department. Report problems/issues to appropriate departmental supervisors or Manager on Duty as necessary.
• Provide effective tours to drive new memberships.
• Assist with customer retention by contacting members to secure updated credit and bank card information to keep the customer’s membership from lapsing.
• Ensure Welcome Desk is clean, organized, and stocked with up-to-date program guides, forms, and sales items.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED