Membership Services Representative - Valley
About The Position
This position supports the work of the Y, a leading nonprofit, charitable organization committed to strengthening community through youth development, healthy living, and social responsibility. The Membership Service Representative delivers exceptional customer service levels in accordance with the values, mission, and policies of the YMCA of the Inland Northwest. The MSR ensures visitor satisfaction and retention through outstanding service orientation and maintaining a friendly, courteous, accurate and highly efficient atmosphere. Must have background in Customer Service.
Requirements
- High School Diploma or GED required
- One to two years of experience working with the public and cash handling
- Proficiency with standard business software computer operations
- Detail oriented and strong organizational and communication skills
- Completion of YMCA program-specific certifications upon hire
- Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Responsibilities
- Use proficiency in all YMCA programs, facilities, services, software programs, and memberships to process, update, and complete registration for membership enrollment and program activities
- Greet YMCA members and staff entering establishment, determine nature and purpose of visit, and direct or escort them to specified destinations
- Maintain a friendly, professional demeanor in person and on the phone while handling inquiries or complaints from YMCA members or prospective members.
- Accept and process cash transactions for all YMCA programs, services, and sales, maintaining and reconciling a till drawer each day.
- Provide comprehensive tours of the YMCA facility upon request, utilizing program and facility knowledge to deliver an informational visit and encourage membership enrollment.
- Build and maintain effective and positive relationships with YMCA members, participants, and other staff.
- Follows all safety, emergency, and child abuse prevention policies, procedures, and standards as established and implemented by law, and the Y. Reports and maintain proper documentation of incidents/accidents as they occur.
- Actively participates in annual fundraising campaign events and projects, encouraging staff and members to get involved in the promotion of YMCA programs, memberships, and collection of donations
Benefits
- Free individual YMCA membership (<19 hours/week) with YMCA program discounts available
- Paid sick time accruing at 1 hour every 40 hours worked
- Up to two hours of Child Watch services per day, per child while employee is on site and working
- Flexible schedules that work for YOU
- Something new and exciting to learn and work with every day
- Retirement plan with 8% employer contribution after 2 years of service (1,000 or more hours worked required in each anniversary year)
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What This Job Offers
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
