YMCA Arlington - F/T Membership Service Representative
About The Position
Be the smile that starts someone’s day. The YMCA of Metropolitan Washington Arlington branch is looking for friendly, energetic, and service-driven Membership Service Representative to serve as the front-facing ambassadors of our organization. If you love helping people, enjoy creating positive experiences, and thrive in a welcoming, fast-paced environment, this is the perfect opportunity for you. About the Job At the Y, our front desk is the heart of the community. As a Membership Service Representative, you’ll create meaningful first impressions, build connections with members, and help everyone who walks through our doors feel at home. The MSR plays a key role in support of the YMCA mission by consistently delivering outstanding customer service. Some of the exciting tasks you will do as an MSR include but are not limited to: Greet members and guests with warmth, professionalism, and enthusiasm The Member Services Representative handles a variety of responsibilities for members and prospective members including sales, tours, renewals, and data entry. Serving as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs in providing information by phone or in person. Responsible for all financial transactions at the registration desk, which may include program registration, authorized disbursements, and merchandise sales. Support branch events, promotions, and community outreach efforts
Requirements
- Friendly, outgoing, and welcoming personality
- Strong communication and interpersonal skills
- Ability to multitask and stay organized in a busy environment
- Basic computer skills and comfort using digital systems
- A team-first mindset and strong sense of responsibility
- Ability to work weekends and evenings for branch and corporate functions
- Ability to sit, stand or move for extended periods of time
- Able to bend for purposes such as filing, inventory counts, etc.
- Able to walk up and down stairs, as needed, when giving tours
Nice To Haves
- Customer service experience (preferred but not required)
Responsibilities
- Greet members and guests with warmth, professionalism, and enthusiasm
- Handles a variety of responsibilities for members and prospective members including sales, tours, renewals, and data entry.
- Serving as the key resource point for information regarding branch programs, activities, merchandise, and other general communication needs in providing information by phone or in person.
- Responsible for all financial transactions at the registration desk, which may include program registration, authorized disbursements, and merchandise sales.
- Support branch events, promotions, and community outreach efforts
Benefits
- Medical, Dental, and Vision Insurance: Comprehensive plans to ensure you and your family can receive the care you need.
- Wellness Programs: Y membership for you and your family to support your physical and mental health.
- Retirement Plans to Secure your Financial Future: The Y will contribute 10% of your salary into the Y’s retirement savings plan. You also have the option to make additional contributions to the Y’s 403(b) and ROTH plans.
- Work-Life Balance: Generous vacation, sick leave, and holidays.
- Training and Development: Access to professional development programs, workshops, and certifications.
- Inclusive Environment: A commitment to diversity, equity, and inclusion ensuring all employees feel valued.
- Engaging Work: Meaningful work that makes a positive impact on the community.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
