Membership Representative, Springfield YMCA

Community YMCA • Springfield Township, PA

1d

About The Position

Join the welcoming team at the Springfield YMCA! We are seeking friendly, energetic Membership Representatives for a Part-Time position. Shifts include: 

4:45am-12pm Monday, Tuesday and Fridays
9am-2pm Monday through Friday
12-6pm Monday through Friday
3-10pm Monday through Friday and Weekends

POSITION SUMMARY:

Delivers excellent service to all members, guests, and program participants. Responds to member and guest needs, promotes memberships and programs, and maintains cleanliness and organization of the lobby area. Creates a safe and positive atmosphere that promotes member safety and engagement in accordance with YMCA policies and procedures.

Requirements

• Minimum age of 16.
• Certifications: American Heart Association or American Red Cross CPR/AED, and First Aid within 60 days of hire.
• Complete required trainings.
• Excellent interpersonal and problem solving skills.
• Ability to relate effectively to diverse groups of people from all social and economic segments of the community
• Basic knowledge of computers.

Responsibilities

• Provides excellent service to members, guests, and program participants in the Y and on the phone, contributing to member retention.
• Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships.
• Builds relationships with members; helps members connect with one another and the YMCA.
• Handles and resolves membership concerns and informs supervisor of unusual situations or unresolved issues.
• Follows and applies all YMCA policies, rules, regulations and procedures, including emergency and safety procedures dealing with member services. Completes incident and accident reports as necessary.
• Opens, maintains and closes cash drawer for membership sales in an accurate manner.
• Enters/updates member information into computer system and maintains member files.
• May monitor the locker rooms as required.
• Maintains a professional attitude and appearance at all times.
• Attends all staff meetings and in-service trainings.
• Any other duties deemed necessary to ensure the success of the Community YMCA of Eastern Delaware County.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed