Membership Sales Associate - Thief River Falls Wellness Center
About The Position
Sanford Health, the largest rural health system in the United States, is seeking a Membership Sales Associate for the Thief River Falls Wellness Center. This role is crucial for transforming the health care experience by providing access to world-class health care. The associate will be responsible for member interaction, including greeting, managing records, and providing program information. The position also involves facility maintenance, guiding emergency procedures, and ensuring a positive client experience. The schedule is varied, encompassing days, evenings, and weekends, with a compensation range of $15.00 - $23.00 per hour. The role is part-time, with 0 scheduled weekly hours, indicating a flexible or on-call nature.
Requirements
- Computer skills sufficient to access and enter data and create documents
- Oral and written communication skills sufficient to follow-up with customer questions and utilize knowledge of service area and system-wide procedures
- Based on facility needs, may require Basic Life Support (BLS) certification and formal training on LifePak 250 (If not obtained at time of hire, will be formally trained)
Nice To Haves
- High school diploma or equivalent
- Previous experience working in a fitness center
Responsibilities
- Greets members
- Answers phone
- Updates files
- Keeps membership records current
- Provides program information
- Guides emergency procedures
- Performs general cleanliness and maintenance of the facility
- May assist with new memberships
- Maintains membership access cards when applicable
- Conducts tours and provides information regarding services and programs
- Responsible for client experience
- May assist with supervising member's correct form and technique, while assisting in the use of all equipment within the facility as needed
- Assists with scheduling fitness center activities
- May assist with orientating new employees
- Oversees competency testing for all employees onboarding
- Maintains supplies
- Escalate concerns of facility and equipment maintenance when needed
- Possesses and upkeeps knowledge on facility operations, programs and activities
- Demonstrates skill in preparing and maintaining records
- Displays ability to establish and maintain effective working relationships with members, colleagues and the public
- Reacts calmly and effectively in emergencies
- Consistently maintains confidentiality of sensitive information
- Formulates and implements decisions effectively
- Exhibits organizational skills and ability to meet deadlines
- Provides problem solving abilities and self-motivation to perform job responsibilities with little supervision
- Operates, provides instruction and ensures correct use on all exercise equipment
- Assists with new member entry into existing wellness programming
- Ensures that new members are qualified by their level of exercise experience and condition of health, placing them in the most appropriate entry program
- Responsible for membership attrition
- Demonstrates detailed computer knowledge with ability to decipher account and billing information regarding members' accounts
- Excels at providing professional, courteous interaction with customers
- Demonstrates ability to work with several customers and handle phone inquiries at once
- Utilizes excellent communication skills with both internal teams and clients of the Wellness Center
Benefits
- Free gym membership!
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
