Membership Sales Associate Part Time

BJ's Wholesale Club • Concord, NC

1d • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day, helping families save on what matters most. The company is a team built on purpose and opportunity, inviting individuals to join something meaningful. At BJ’s Wholesale Club, team members are at the heart of everything, supported by a comprehensive benefits package designed for health, well-being, and future.

The Membership Sales Associate is responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. This role also handles merchandise returns, exchanges, pick-ups, and general customer service inquiries, providing excellent and efficient member service. Team members are expected to carry out assigned job functions, support club policies and procedures, act with honesty and integrity, and ensure a safe and positive environment for members and colleagues. They are encouraged to embrace inclusion and diversity, work collaboratively, achieve goals with speed and agility, innovate, adapt, and maintain a friendly and positive attitude. The role involves delivering service excellence, resolving member concerns, and committing daily to GOLD Member Standards (Greet, Anticipate, Appreciate, Fast, Friendly, Full, Fresh, Clean) and Club Standards (Grand opening look daily, all items stocked, promotional plans executed, accurate signage, clean and organized).

BJ’s Wholesale Club is driven by a powerful purpose: taking care of the families who depend on them. With over 8 million members, BJ’s is a leading membership warehouse club headquartered in Marlborough, Massachusetts, operating over 250 clubs, nearly 200 BJ’s Gas® stations, and eight distribution centers across 21 states. BJ’s offers high-quality fresh produce, meat, deli, bakery items, apparel, electronics, home goods, and more at unbeatable value, allowing members to shop in clubs, online, or with curbside pickup.

Requirements

• Results driven with proven success in goal achievement.

Nice To Haves

• Prior front line/customer service or previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Execute Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs.
• Handle merchandise returns, exchanges, pick-ups, and general customer service inquiries.
• Provide excellent and efficient member service.
• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures, and compliance.
• Act with honesty and integrity, leading with the member in mind to address and escalate concerns as appropriate.
• Ensure a safe and positive environment for members and team members.
• Embrace inclusion and diversity by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility, innovating and adapting.
• Maintain a friendly and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and de-escalate member concerns.
• Commit daily to GOLD Member Standards: Greet, Anticipate, Appreciate (GAA), Fast, Friendly, Full, Fresh, Clean.
• Work as a team to deliver GOLD club standards daily, including maintaining a grand opening look, stocking items, executing promotional plans, visible accurate signage, and a clean and organized club.
• Understand how to access and read production and/or financial performance reporting for the department.
• Promote the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Convert potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sell BJ’s membership products to potential new and existing members with high energy and determination.
• Drive toward goal achievement, defined by business established benchmarks and results.
• Exhibit clear understanding of all BJ’s Membership options and Co-Brand credit card.
• Deliver superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follow tax exempt/resale membership policies and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolve Member concerns in a courteous and timely manner, escalating issues to PIC and MOD when necessary.
• Assist with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintain all club policies and procedures.
• Perform other duties as assigned, including working in other departments as needed.
• Maintain regular, predictable, full attendance as an essential function of this job.

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees