Membership Sales Associate Part Time

BJ's Wholesale Club • Raleigh, NC

10h • Onsite

About The Position

BJ’s Wholesale Club is powered by more than 30,000 team members who make a real impact every day. The company emphasizes a team built on purpose and opportunity, where work helps families save. The Membership Sales Associate role is responsible for executing Acquisition 365, renewing, upgrading, and cross-selling BJ’s Loyalty Programs. This position also handles merchandise returns, exchanges, pick-ups, and general customer service inquiries, with a focus on providing excellent and efficient member service. Team members are expected to uphold club policies, procedures, and compliance, acting with honesty and integrity, and leading with the member in mind to address and escalate concerns. They are tasked with ensuring a safe and positive environment for both members and colleagues, embracing inclusion and diversity, and working collaboratively to achieve goals. The role requires speed, agility, innovation, and adaptability, along with maintaining a friendly and positive attitude. Key aspects include delivering service excellence, resolving and de-escalating member concerns, and ensuring a safe and positive experience. Daily commitment to 'GOLD Member Standards' (Greet, Anticipate, Appreciate) and 'Fast, Friendly Full, Fresh, Clean Club Standards' is essential, which involves working as a team to maintain a 'Grand opening look daily,' ensuring all items are stocked, promotional plans are executed, signage is accurate, and the club is clean and organized. The associate should also understand how to access and interpret departmental production and financial performance reports to see the connection between consistent execution and business impact.

Requirements

• Results driven with proven success in goal achievement.
• Regular, predictable, full attendance is an essential function of this job.

Nice To Haves

• Prior front line/customer service or previous sales experience.
• Basic math skills.
• Computer proficiency.

Responsibilities

• Executing Acquisition 365, renewing, upgrading, cross-selling BJ’s Loyatly Programs.
• Responsible for merchandise returns, exchanges, pick-ups, and general customer services inquiries.
• Provides excellent and efficient member service.
• Carry out job functions and responsibilities as assigned.
• Support the application of club policies, procedures and compliance.
• Act with honesty and integrity and lead with the member in mind to address any and all concerns and to escalate any concerns, as appropriate.
• Ensure a safe and positive environment for our members and each other.
• Embrace inclusion and diversity, by working together with collaboration and respect.
• Work as a team to achieve goals.
• Move with speed and agility in everything we do.
• Innovate and adapt so we can move as fast as the world around us.
• Maintain a friendly to and positive attitude.
• Deliver service excellence through all points of contact.
• Resolve and deescalate to address every member concern.
• Ensure a safe and positive environment and experience for the members.
• Daily commitment to GOLD Member Standards Greet, Anticipate, Appreciate (GAA).
• Work as a team to deliver GOLD club standards daily.
• Work with commitment and pride to deliver GOLD- Grand opening look daily.
• All items stocked and promotional plans executed.
• Maintain visible accurate signage.
• Clean and organized, inside and out.
• Understand how to access and read production and/or financial performance reporting for your department.
• See the connection between consistent execution and the positive impact it can have on the business.
• Promotes the BJ’s value proposition regarding acquisition, retention, perks, and the Member experience.
• Converts potential members by actively and effectively pitching all membership programs in accordance with company policies and practices.
• Sells BJ’s membership products to potential new and existing members with high energy and determination.
• Drives toward goal achievement, defined by business established benchmarks and results.
• Exhibits clear understanding of all BJ’s Membership options, and Co-Brand credit card.
• Delivers superior customer service to Members by serving as a first line point-of-contact regarding membership, credit card applications, general questions, issues, merchandise returns, exchanges, product look up, and pick-ups.
• Follows tax exempt/resale membership policies in regard to the retention processes and procedures, including monitoring membership renewals and tax-exempt/resale status.
• Resolves Member concerns in a courteous and timely manner.
• Escalates issues to PIC and MOD when necessary.
• Assists with BOPIC (Buy Online and Pick Up In Club) orders for members.
• Maintains all club policies and procedures.
• Performs other duties as assigned, including working in other departments as needed.

Benefits

• Weekly Pay
• Free BJ’s Memberships: Enjoy a complimentary The Club Card Membership, plus a free Supplemental Membership for someone in your household.
• Generous Paid Time Off: Take the time you need with vacation, personal, sick days, holidays, bereavement, and jury duty leave.
• Flexible and Affordable Health Benefits: Choose from three medical plans, and access optional dental, vision, Health Savings Account (HSA), and flexible spending account options to fit your lifestyle.
• 401(k) Retirement Savings Plan: Build your financial future with a company match (available to team members 18 and older).
• Employee Stock Purchase Plan: Accumulate funds through after-tax payroll deductions that can be used to purchase shares of BJ’s common stock at a 15% discount.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees