Membership Sales and Member Associate - Dog Health and Hygiene

Scenthound • Bountiful, UT

6d • $13 - $14

About The Position

Membership Sales and Member Associate is a key position at Scenthound, focused on selling memberships while providing exceptional service to every customer. This position requires: Sales experience and confidence (membership sales are highly valued!) Customer service experience (retail, restaurant) A passion for dogs and dog health & wellness! Reliable transportation Willingness to work in a smoke-free environment

Requirements

• Ability to connect with customers (both canine and human!) and provide outstanding customer service
• Confidence in recommending and selling services and products
• Effective communication with team members and dog parents (in person and on the phone)
• Independently solve problems using Scenthound values and culture as a guide
• Attention to detail
• Accountability; hold oneself and others to Scenthound standards

Responsibilities

• Drive membership sales through health and wellness education
• Drive key performance indicators – average ticket price and rebook ratio – through memberships, service add-ons, and retail sales
• Answer phone calls, schedule customer appointments, manage customer profiles and records
• Manage customer expectations
• Resolve customer concerns
• Retain memberships
• Adhere to Scenthound sanitary and cleaning practices – keep the reception area clean and presentable

Benefits

• Bonus based on performance
• Opportunity for advancement
• Training & development
• Employee discounts
• Free uniforms
• Direct career growth path to Management positions (Ass. Manager, Manager) and additional options
• Competitive hourly base pay, plus tips; sales bonuses
• Merit-based pay increases
• Complimentary service membership

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees